Experienced Project Manager, Customer Excellence & Innovation – Logistics & Freight Industry

At arenaflex, we're on a mission to revolutionize the logistics and freight industry by delivering exceptional customer experiences and high-quality services. As a key player in this industry, we're seeking an experienced Project Manager, Customer Excellence & Innovation to join our team. This is an exciting opportunity to work with a talented team of professionals who share your passion for innovation and customer satisfaction.

About arenaflex

arenaflex is a global leader in the logistics and freight industry, with a presence in over 80 countries. Our company was founded in 1976 by ten independent hauliers who joined forces to create a world-class logistics company. Today, we're the 3rd largest supplier of global solutions within transport and logistics, with a reputation for excellence and a commitment to innovation.

Job Summary

As a Project Manager, Customer Excellence & Innovation, you will be responsible for integrating, solution engineering, and implementing new business as well as improvement and innovation projects for existing business. You will work closely with our sales, operations, and IT teams to deliver exceptional customer experiences and high-quality services. Your primary focus will be on supporting sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process.

Key Responsibilities

* Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process

• Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
• Engineers client solutions, aligning client requirements to arenaflex's services portfolio
• Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
• Manages all Client EDI integration projects
• Performs integration UAT testing, coordinating with global and regional IT and the Client
• Manages the implementation of Client integration projects coordinating with Sales, IT and Operations across regions
• Develops SOPs, communicates, and trains key stakeholders
• Participates in Client Business Reviews to support continuous improvement
• Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
• Maintains direct customer contact throughout the lifecycle of a project

Prior Work Experience

* A minimum of 5 years' experience in Freight Forwarding industry, including 3 years' experience in Freight Forwarding operations experience

• Experience managing or coordinating EDI processes with partners, vendors, or customers
• 3 years' experience in a role with extensive senior level client interaction
• Or an equivalent combination of education and work experience

Essential Qualifications

* Prior use of Microsoft Office Suite (Word, Excel, Visio, Powerpoint)

• Strong command of the English language, both written and verbal
• Experience with EDI standards, platforms, and business processes
• General understanding of the Supply Chain Management and Logistics industry
• Understanding of the full range Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management and various industry specific requirements
• Strong analytical, math and problem-solving skills
• Ability to lead through influence and motivate a diverse team at all levels in the organization

Preferred Qualifications

* Advanced skills in using Microsoft Excel, Visio and PowerPoint

• Solid understanding of Project Management and Quality concepts and methodologies
• Knowledge of CargoWise TMS
• Demonstrated competency in the following areas:

+ Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrates Global Perspective) + Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork) + Results Driven (Being Persistent/Overcoming Barriers, Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity) + Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements) + Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation) + Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements) + Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math)

Work Environment and Company Culture

* arenaflex is a dynamic workplace that fosters inclusivity and diversity

• We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals
• When you join arenaflex, you are working for one of the very best performing companies in the transport and logistics industry
• You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services
• arenaflex aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms

Compensation and Benefits

* The expected base pay for this position is $110,000 - $125,000 / Annual

• Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences and high-quality services, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with arenaflex, please contact Human Resources at [email protected]. Apply for this job