Experienced Customer Communications Specialist – Global Customer Experience and Technology

At arenaflex, we're on a mission to revolutionize the way people interact with our customers, delivering world-class experiences that leave a lasting impression. As a key member of our Product & Technology team, you'll play a vital role in shaping the systems behind our customer communications, ensuring seamless interactions with millions of users worldwide.

About arenaflex

arenaflex is a global leader in the beauty and wellness industry, empowering entrepreneurs to build successful businesses and supporting customers in arranging 'me time' moments. Our team is passionate about helping people thrive and feel fantastic, every day. We're a scale-up that thrives in chaos, where resources are limited, and things are always changing. If you're someone who loves bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you'll fit right in.

The Role

As a Customer Communications Specialist, you'll report directly to the Head of Customer Technology and be responsible for shaping the systems behind how arenaflex communicates with our global user base. You'll be the key link between business needs and technical solutions, ensuring our communications tools like Zowie Chatbot, Vonage, and Salesforce run smoothly, scale intelligently, and empower our teams to deliver frictionless, world-class customer experiences.

Key Responsibilities:

* Administer and configure communication platforms such as chatbots (e.g., Zowie, Intercom), AI agents, or telephony systems (e.g., Vonage, Twilio, Aircall)

• Troubleshoot issues, coordinate with vendors, and drive resolutions
• Develop a foundational understanding of how systems integrate, including APIs and data exchange between tools like Salesforce and communications platforms
• Manage user provisioning, role management, and maintain secure, efficient access systems
• Configure chatbot flows or build IVR menus based on business needs
• Independently manage small to mid-sized technical projects using project management tools (like Jira)
• Translate business requirements into technical specifications and communicate solutions to both technical and non-technical stakeholders

Essential Qualifications:

* Proven experience administering and configuring communication platforms such as chatbots, AI agents, or telephony systems

• Strong troubleshooting skills with the ability to diagnose issues, coordinate with vendors, and drive resolutions
• Foundational understanding of how systems integrate, including APIs and data exchange between tools
• Experience with user provisioning, role management, and maintaining secure, efficient access systems

Preferred Qualifications:

* Experience configuring chatbot flows or building IVR menus based on business needs

• Familiarity with project management tools (like Jira) and independently managing small to mid-sized technical projects
• Ability to translate business requirements into technical specifications and communicate solutions to both technical and non-technical stakeholders

Skills and Competencies:

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including experience with APIs, data exchange, and system integration

Career Growth Opportunities and Learning Benefits:

* Opportunity to work on high-impact projects that shape the future of customer communications

• Collaborative and dynamic work environment with a team of experts
• Access to training and development programs to enhance your skills and knowledge
• Opportunity to work with cutting-edge technologies and tools
• Flexible working hours and remote work options

Work Environment and Company Culture:

* arenaflex is a global company with teams in 6 countries

• We strive to create an inclusive environment for all, welcoming people from diverse backgrounds
• We prioritize work-life balance and offer flexible working hours and remote work options
• We're a creative and dynamic team that values innovation and experimentation

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Flexible working hours and remote work options
• Opportunity to work on high-impact projects that shape the future of customer communications
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment with a team of experts

How to Apply:

If you're a motivated and experienced professional looking to join a dynamic team that's shaping the future of customer communications, we'd love to hear from you. Please submit your application and CV in English to ensure it's successfully reviewed. We can't wait to hear from you! Apply to this job Apply for this job