Experienced Sector Lead, TMT – Channel & Customer Research at arenaflex

Join arenaflex, a leading provider of market intelligence and search built on proven AI, as we continue to empower professionals to make smarter decisions through AI-driven insights. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. With the acquisition of Tegus by arenaflex in 2024, we're accelerating growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.

About the Team:

The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role:

As a Sector Lead for TMT, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management.

Key Responsibilities:

* Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.

• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Essential Qualifications:

* 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.

• Significant experience (4+ years) covering Technology, Media, and Telecom industries, with deep expertise in understanding industry-specific dynamics, disruptive technologies, key players, competitive landscapes, and rapidly evolving trends such as cloud computing, semiconductors, digital media, software, and telecom infrastructure.
• Strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• Recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• Client-focused and adept at translating investor and corporate client questions into actionable research projects.
• Exceptional analytical and critical-thinking skills and proficiency in leveraging tools like arenaflex and Tableau.
• Excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• Maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

Preferred Qualifications:

* Proven track record of delivering high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers.

• Experience working with institutional investors, banks, consultancies, and large corporations.
• Strong understanding of the TMT industry, including key players, competitive landscapes, and emerging trends.
• Familiarity with arenaflex's platform and tools, including our Expert Transcript Library and 1×1 Call Services.

What We Offer:

* Competitive salary range: $115,000 – $135,000

• Performance-based bonus
• Equity
• Generous benefits program
• Opportunity to work with a leading provider of market intelligence and search built on proven AI
• Collaborative and dynamic work environment
• Professional development and growth opportunities

About arenaflex:

arenaflex is an equal-opportunity employer committed to a work environment that supports, inspires, and respects all individuals. We're dedicated to empowering professionals to make smarter decisions through AI-driven insights. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, arenaflex is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

How to Apply:

If you're a motivated and experienced professional looking to join a dynamic team and drive the success of our channel and customer research offering, please submit your application through our Careers page. We look forward to hearing from you!

Note:

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