Senior Customer Experience Training Professional - Fire Systems

At arenaflex, we're on a mission to revolutionize the way we approach customer experience and training in the fire systems industry. As a Senior Customer Experience Training Professional, you'll play a critical role in shaping the future of customer education and support for our Building Automation solutions in North America. If you're passionate about delivering exceptional customer experiences, have a knack for creating engaging training programs, and are eager to join a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading software-industrial company that invents and commercializes technologies to address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. With a strong presence in the fire systems industry, we're committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses.

Job Summary

As a Senior Customer Experience Training Professional, you'll work closely with our CX Learning & Enablement team to develop and deliver customer technical training programs supporting Building Automations in North America. You'll be responsible for updating and developing new and existing curriculum, coordinating with global training teams, and delivering face-to-face and virtual classroom technical training to our customers. Your expertise will be essential in ensuring the quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.

Key Responsibilities

• Curriculum Development: Assist in updating and developing new and existing curriculum to ensure it remains relevant and effective in supporting our customers' needs.

• Brand Expertise: Possess expertise in multiple brands/product lines relevant to the role, including Honeywell fire products such as Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, and Farenhyt.
• Global Training Coordination: Coordinate with global training teams on brand training roadmaps and learning paths to ensure seamless delivery of training programs.
• Technical Training Delivery: Deliver face-to-face and virtual classroom technical training to our customers, ensuring best-in-class delivery through customer satisfaction surveys.
• Quality Assurance: Ensure the quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
• Mobile Technology Utilization: Utilize mobile technology to live stream classes for virtual training sessions.
• Documentation: Document potential training equipment damage post-shipping to customer sites.
• Customer Interface: Interface with customers on a daily basis via phone calls or text messaging to coordinate with students, including class times and course content, private training events, and answering technical support questions.
• Subject Matter Expertise: Support Learning & Enablement new training development programs by acting as a subject matter expert, validating content and course structures.
• Bespoke Training Development: Develop and deliver bespoke customer trainings either via virtual classroom or at customer premises as required.
• Learning Development Paths: Identify learning development paths for students attending classes, encouraging uptake of further arenaflex training through awareness of Learning & Enablement offerings across arenaflex Building Technologies.
• Team Participation: Participate and contribute to team meetings and other company meetings across the arenaflex organization.
• Target Achievement: Ensure the achievement of all individual and team targets and KPIs.

Benefits of Working at arenaflex

At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. This package includes:

• Performance-driven salary
• Cutting-edge work
• Developing solutions side-by-side with dedicated experts in their fields
• Employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP (Employee Assistance Program)
• Educational Assistance
• Parental Leave
• Paid Time Off (vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Salary Range

The salary range for this position is $40/hr - $50/hr. Please note that this salary information serves as a general guideline, and we consider various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

Application Period

The application period for this job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Qualifications

YOU MUST HAVE

* Training program delivery experience

• Experience with commercial fire products
• Knowledge of at least one of the following arenaflex fire products: Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, Farenhyt

WE VALUE

* Bachelor's degree or technical training program

• NICET certification

About arenaflex

arenaflex International Inc. is a leading software-industrial company that invents and commercializes technologies to address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We're committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.

Join Our Team

If you're passionate about delivering exceptional customer experiences, have a knack for creating engaging training programs, and are eager to join a dynamic team, we want to hear from you! Apply now to become a part of our arenaflex team and help shape the future of customer education and support in the fire systems industry. Apply for this job