Experienced Customer Research & Analytics Specialist II – Global Insights Strategy

At arenaflex, we're on a mission to revolutionize the way we understand our customers and drive business growth through data-driven insights. As a seasoned Customer Research & Analytics Specialist II, you'll play a pivotal role in shaping our customer-centric approach and delivering actionable recommendations that drive business success.

About arenaflex

arenaflex is a global leader in information and analytics, dedicated to advancing science and improving health outcomes for the benefit of society. With a rich publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning. Our innovative technologies and collaborative approach enable us to partner with healthcare professionals and researchers to create a better world.

Join Our High-Performing Team

Our Customer and Market Insights team is a high-performing group of experts who are passionate about delivering best-in-class customer and market insights. As a Senior Research Executive, you'll join a dynamic team that acts as an in-house market insight agency, designing, analyzing, and delivering insight projects from start to finish. Our goal is to put the customer at the heart of business decisions, and we're looking for a talented individual to help us achieve this vision.

Key Responsibilities

As a Senior Research Executive, you'll lead the day-to-day management of global tracking studies and ad hoc research projects. Your key responsibilities will include:

• Managing customer satisfaction programmes, including survey refinement and quarterly reporting
• Delivering strategic research projects by planning, designing, and analyzing market studies
• Presenting findings with clarity and actionable recommendations
• Collaborating with internal teams and external research agencies
• Ensuring accuracy and consistency across all insights and analysis
• Supporting colleagues undertaking research with advice and best practices

Requirements

To succeed in this role, you'll need:

• Market research experience with demonstrated expertise in generating insights
• Degree-level education and a relevant research qualification
• Excellent analytical and problem-solving skills
• Perfect written and spoken English
• Strong project management skills and ability to work across multiple deadlines
• Proficiency in Microsoft Office Access and SharePoint
• Knowledge of SPSS and R is beneficial
• Confident presentation skills and visual storytelling ability

Work-Life Balance

At arenaflex, we believe in promoting a healthy work-life balance across the organization. We offer various flexible and remote working options to ensure that our employees can work in a way that suits them best.

Benefits

We're committed to supporting our employees' wellbeing and happiness. Some of the benefits we offer include:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers, and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity, and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Career Growth Opportunities

At arenaflex, we're committed to supporting our employees' career growth and development. We offer a range of training and development opportunities, including:

• Access to extensive learning and development resources
• Opportunities for professional development and career advancement
• Mentorship and coaching programs
• Networking opportunities with industry experts and peers

Join Our Team

If you're a motivated and ambitious individual with a passion for customer research and analytics, we'd love to hear from you. Apply now to become a part of our high-performing team and help us shape the future of customer insights.

How to Apply

To apply for this role, please submit your application through our website. We're an equal opportunity employer and welcome applications from diverse candidates. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting us at 1-855-833-5120.

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