Experienced Customer Support Coordinator – Temporary Role at arenaflex

At arenaflex, we're dedicated to empowering individuals with hearing loss to connect with their world through convenient, personalized hearing care. As a leader in the direct-to-consumer hearing care space, we're committed to making our services more accessible and affordable for millions of people worldwide. Our mission is driven by a diverse and talented team of thinkers, creators, and doers who are passionate about delivering exceptional customer experiences. We're seeking an experienced Customer Support Coordinator to join our remote team on a temporary basis. This role is a pivotal part of our customer care team, and you'll play a crucial role in ensuring our customers receive efficient and friendly assistance across various channels. As a Customer Support Coordinator, you'll be the face of arenaflex, embodying our values and culture in every interaction.

About arenaflex

arenaflex is a data-driven organization that prioritizes employee well-being and satisfaction. We're a collaborative and compassionate team that values diversity, creativity, and innovation. Our team members come from various backgrounds, including actors, sommeliers, top-chefs, dancers, black belts, filmmakers, and furry friends. We're proud to be part of the GN family, a global pioneer in intelligent audio solutions.

The Role

As a temporary Customer Support Coordinator at arenaflex, you'll be responsible for:

• Providing efficient and friendly assistance to customers across various channels, including phone calls, emails, customer tasks, live chats, and other channels
• Completing administrative tasks according to standard operating procedures, including:

+ Scheduling and rescheduling customer appointments + Processing order cancellations, returns, and warranties + Providing customers with shipping and order statuses + Placing orders for additional supplies

• Developing and maintaining a working knowledge of our products to provide Level 1 Product Support information to customers
• Properly addressing and routing customers' support needs, including complaints, leveraging a proficient and current understanding of arenaflex services
• Contributing to a larger team; meeting department performance KPIs and productivity benchmarks, and adhering to expectations regarding time and attendance
• Ensuring our customers' privacy and security; following policies and procedures related to customer verification, data security, and other compliance requirements
• Acting as an ambassador of the arenaflex culture by embodying our values in each internal and external interaction

What You'll Bring

To succeed in this role, you'll need:

• 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support
• Strong written and verbal communication skills, delivered with a friendly and professional tone
• Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
• Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus
• Comfort working independently and efficiently in a fast-paced, high-touch support environment
• Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred
• Ability to work one of the following schedules. Please indicate your 1st and 2nd preference within your application:

+ A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET) + B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) + C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) + D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET) + E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET) + F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET)

Compensation and Benefits

Our compensation package is competitive, with a rate of $20.00 to $24.00 per hour. As an arenaflex employee, you'll also enjoy a range of benefits, including:

• Comprehensive training and development opportunities
• Collaborative and dynamic work environment
• Flexible scheduling and remote work options
• Opportunities for career growth and advancement
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

About the Temporary Role

This temporary position is available from November 18, 2024, until January 12, 2025, with the possibility to extend or convert to permanent employment. As a temporary employee, you'll enjoy the same benefits and opportunities as our permanent team members, including comprehensive training, flexible scheduling, and access to cutting-edge technology and tools.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert application link]. We can't wait to hear from you!

Take the Next Step

Are you ready to join our team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job