Experienced Customer Support Executive - Arabic + Turkish Speaker

Join arenaflex, a dynamic and innovative company, as we seek a highly skilled and motivated Customer Support Executive to join our team. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients, resolving issues, and ensuring their satisfaction. If you are a fluent Arabic and Turkish speaker with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading company in the industry, with a strong commitment to innovation, customer satisfaction, and employee development. Our team of over 2,100 employees from more than 100 nationalities works together seamlessly across time zones to provide the best possible experience for our clients. With a culture that values teamwork, leadership, and continuous learning, arenaflex offers a unique and rewarding work environment that fosters growth and development.

Your Role at arenaflex

As a Customer Support Executive, you will be responsible for providing exceptional support to our clients through various communication channels, including live chats, phone calls, and emails. You will work closely with our team to resolve issues, escalate complex problems to specialists, and ensure that our clients receive timely and accurate updates on their requests. Your role will involve:

• Processing client requests and resolving issues via live chat, phone call, and email through our CRM system, with a focus on accuracy and detail.
• Escalating issues to the appropriate specialist via Salesforce or Jira when necessary.
• Updating clients on their request statuses accordingly.
• Verifying documents submitted by clients on an hourly basis.
• Preparing and interpreting reports and documentation as required in the role, with attention to detail and accuracy.
• Understanding the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieving quarterly KPI targets set by the customer support manager.
• Performing other ad-hoc tasks assigned by the customer support manager.

What Makes You a Great Fit

To succeed in this role, you will need to possess the following skills and qualifications:

• Minimum of 1 year of experience in a customer service-related role.
• Good communication skills in Arabic, Turkish, and English.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking capabilities.
• Customer service orientation.
• Bachelor's degree or diploma in business administration or a related field.
• Self-motivated and highly reliable personality.

What We Offer

arenaflex offers a comprehensive compensation package, including:

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children's school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.

Your Journey After Applying

Our application process typically involves:

• First interview (up to 40 minutes).
• English Assessment (30 minutes).
• Written Capability Test (15 minutes).
• Verbal Capability Test (15 minutes).
• Final interview with your future team (1 hour).

Estimate Your Potential Income

Use our exclusive Southeast Asia tax calculator to estimate your potential income.

Sounds Like You? Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

Note

Please note that we occasionally amend or withdraw arenaflex jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand. At arenaflex, we are an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply for this job