Experienced Senior Customer Service Representative – Remote Opportunity

At arenaflex, we're committed to delivering exceptional patient care and experiences. As a leading pediatric health system, we're dedicated to providing the highest level of service to our patients and families. We're now seeking an experienced Senior Customer Service Representative to join our team and help us achieve our mission.

About arenaflex

arenaflex is one of the largest pediatric health systems in the United States, serving children from before birth through young adulthood. With a rich history dating back to 1924, we've established ourselves as a trusted and respected provider of pediatric care. Our commitment to excellence is reflected in our rankings as a top children's hospital by U.S. News & World Report. We're proud to be recognized as a leader in diversity and inclusion, and we're dedicated to creating a workplace that values and celebrates the unique perspectives and experiences of our employees.

Position Summary

As a Senior Customer Service Representative, you'll play a critical role in providing timely and effective responses to patient inquiries regarding account balances, co-insurance, and deductibles. You'll work closely with patients, families, and other departments to resolve complex questions and concerns, and provide detailed explanations of patient billing information. Your exceptional communication and problem-solving skills will be essential in delivering outstanding customer service and ensuring a positive experience for our patients and families.

Key Responsibilities

* Respond to patient inquiries and resolve complex questions and concerns in a timely and effective manner

• Provide detailed explanations of patient billing information and account balances
• Collaborate with other departments to research patient billing history and resolve outstanding concerns
• Support the team by resolving complex questions and providing hands-on training
• Consistently demonstrate excellent customer service and communication skills
• Work closely with patients, families, and other external and internal contacts to provide a positive experience

Scheduled Hours

* 8:30am to 5pm during training

• 8:00 am to 4:30 pm after training period ends

Work Environment

* This position currently works on site at 5901 Lincoln Drive, Edina MN

• Will transition back to remote after an undetermined period of time

Essential Qualifications

* High School Diploma required

• Business-related coursework preferred
• 5+ years of customer service experience
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Preferred Qualifications

* Experience working in a healthcare setting

• Knowledge of medical billing and coding
• Experience with patient accounting systems
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and problem-solving skills

• Ability to work effectively in a team environment
• Strong time management and organizational skills
• Ability to learn quickly and meet continuous timelines
• Flexibility to perform other tasks as needed in an active work environment with changing work needs
• High-level problem-solving, analytical, and investigational skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• Opportunities for advancement and professional growth within the organization
• Collaborative and supportive work environment that encourages learning and growth
• Access to cutting-edge technology and tools to support your work

Work-Life Balance

* arenaflex is committed to providing a healthy work-life balance for our employees

• Flexible scheduling and telecommuting options available
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Employee assistance program and wellness initiatives

Compensation and Perks

* Competitive salary and benefits package

• Opportunities for bonuses and incentives
• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply To This Job Apply for this job