Experienced Healthcare Customer Service - Sr. Outreach Specialist: Delivering Compassionate Support to Vulnerable Populations

At arenaflex, we're dedicated to making a meaningful difference in the lives of those who need it most. As a Sr. Outreach Specialist, you'll play a vital role in our mission to improve the lives and health outcomes of vulnerable populations through compassionate outreach, sophisticated analytics, and data-driven solutions. If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to join our team of dedicated professionals.

About arenaflex

arenaflex is a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. Our innovative solutions directly address complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and improving access to and quality of care measurement. Headquartered in Scottsdale, Ariz., arenaflex employs 1700 dedicated associates across the country and has been recognized as one of the fastest-growing companies in the U.S. by Inc. 5000 and Deloitte Technology Fast 500.

Role Overview

As a Sr. Outreach Specialist, you'll work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need. You'll utilize a similar system tool as Social Security to gather personal and sensitive information, provide high-level customer service and support to those who meet specific criteria, and assist in the actual submission of an application for benefits to the appropriate government agency.

Key Responsibilities

* Make outbound and receive inbound calls with the intent of promoting company services (90% phone-based)

• Interview patients/members via phone to gather personal/sensitive information to determine eligibility for various government programs
• Utilize arenaflex's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to arenaflex's information security policies
• Read, understand, and agree to security policies and complete all annual security and compliance training

Requirements

* 2 years of experience in a customer service/call center environment

• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate's Degree preferred

What We Offer

At arenaflex, we believe in providing our employees with a rewarding work environment in which to grow, excel, and achieve personal and professional goals.

We offer

• Competitive compensation
• Comprehensive benefits package, including generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities
• Bonus eligibility in accordance with the terms of the Company's plan
• Opportunity to participate in volunteer activities on company time
• Development opportunities to enhance your skills and career growth

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about making a difference and are dedicated to delivering exceptional results.

Compensation and Perks

arenaflex offers a competitive salary and a comprehensive benefits package. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to apply today. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Apply for this job