Television Licence Field Officer

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Job Description:

What’s in it for you?

• £31,650 annual salary
• Company car (with personal use) or £3,700 annual car allowance
• Mileage paid—including commute from home each day
• Flexible 36.5-hour week (potential for four-day schedule)
• Generous holiday allowance—plus option for extra leave
• Pension, life assurance, paid volunteering day, family-friendly policies
• Safe working measures, which include Body Worn Videos and a dedicated lone worker support system
• Discounts and wellbeing support
• Diversity networks & financial wellbeing tools

Work Schedule Requirements: To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.

Home-Based: You’ll start and end each day from home, visiting properties around Hartlepool (ideally living in TS24 - 25 postcodes).

Core Responsibilities: Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.

Who should apply? If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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