Remote Customer Support & Collections Specialist – Client Success Representative at arenaflex

About arenaxflex – Powering a Sustainable Energy Future

arenaflex is a leading innovator in the oil, gas, energy, and petrochemical sectors, with a clear commitment to responsible resource development and the rapid expansion of renewable energy solutions. Our legacy is built on safety, operational excellence, and environmental stewardship, and we continuously leverage cutting‑edge technology to deliver reliable, sustainable outcomes for our clients worldwide. As we grow, we are looking for energetic, customer‑centric professionals who share our vision of a resilient, low‑carbon future.

Why This Role Matters

Our clients rely on the expertise, responsiveness, and trustworthiness of arenaflex’s frontline teams. The Remote Customer Support & Collections Specialist plays a pivotal role in safeguarding client relationships, ensuring timely payments, and turning every interaction into an opportunity for long‑term loyalty. If you thrive in a remote‑first environment, enjoy solving problems, and are motivated by measurable results, this position offers a rewarding blend of service excellence and financial stewardship.

Key Responsibilities

Exceptional Customer Support (40% of your time)

• Respond swiftly to inbound inquiries via phone, email, and live‑chat, delivering accurate information and empathetic assistance.
• Diagnose product or service issues, guide customers through step‑by‑step troubleshooting, and document resolutions in our CRM system.
• Escalate complex or technical problems to the relevant internal teams while maintaining ownership of the customer’s experience.
• Continuously expand product knowledge to become a trusted advisor for our diverse client base.

Accounts Receivable Management & Collections (35% of your time)

• Monitor outstanding invoices, validate billing accuracy, and generate timely invoices for all client accounts.
• Conduct courteous, proactive outreach—phone calls, emails, and letters—to secure overdue payments and negotiate payment arrangements when needed.
• Collaborate closely with the Finance department to resolve billing disputes, credit adjustments, and account discrepancies.
• Leverage collections software to log activities, update status reports, and produce weekly metrics for senior leadership.

Relationship Management & Continuous Improvement (20% of your time)

• Serve as the primary point of contact for assigned accounts, fostering strong, long‑lasting relationships.
• Identify trends in customer feedback and propose enhancements to processes, documentation, or product features.
• Partner with Sales, Product Development, and Marketing to relay client insights and support cross‑functional initiatives.
• Participate in regular team huddles, share best practices, and contribute to a culture of collaborative problem‑solving.

Additional Duties (5% of your time)

• Assist with special projects such as onboarding new clients, creating knowledge‑base articles, or supporting seasonal campaigns.
• Stay updated on industry regulations, compliance requirements, and emerging trends that impact customer interactions or collections practices.

Essential Qualifications

• Education: High school diploma or equivalent required; Bachelor’s degree in Business, Communications, Finance, or a related field preferred.
• Experience: Minimum 2 years of experience in customer support, client services, or collections within a B2B environment.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and persuasively.
• Problem‑Solving: Proven track record of diagnosing issues, making sound decisions, and delivering satisfactory resolutions.
• Technical Proficiency: Comfort using CRM platforms (e.g., Salesforce, HubSpot), ticketing systems, and collections tools; familiarity with Microsoft Office Suite.
• Financial Acumen: Understanding of basic accounting principles, invoicing cycles, and payment terms is a strong plus.
• Self‑Management: Ability to work independently in a remote setting while collaborating effectively with distributed teams.
• Organizational Skills: Strong time‑management abilities, capable of juggling multiple priorities and meeting tight deadlines.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience in the energy, oil & gas, or renewable‑energy sectors.
• Certification in collections (e.g., ACA International) or customer service (e.g., HDI Customer Service Representative).
• Knowledge of ERP systems such as SAP or Oracle.
• Multi‑language proficiency, especially in Norwegian, Swedish, or Danish.
• Demonstrated success in upselling or cross‑selling services while maintaining high customer satisfaction.

What You’ll Gain – Growth, Learning, and Rewards

Career Pathway: At arenaflex, high performers can advance into senior client success roles, account management, or finance leadership positions. We provide clear, merit‑based promotion tracks and mentorship programs to help you achieve your professional ambitions.

Learning & Development: Access to a robust learning portal, industry‑specific certifications, and tuition reimbursement for relevant coursework. Regular webinars, workshops, and conferences keep you at the forefront of customer experience and financial best practices.

Compensation & Benefits: Competitive base salary, performance‑linked bonus structure, comprehensive health, dental, and vision plans, 401(k) matching, paid time off, and flexible work‑hour policies. Additional perks include remote‑work stipends, wellness programs, paid volunteer days, and company‑sponsored virtual events.

Our Remote‑First Culture

We believe that great work transcends geography. arenaflex fosters a supportive, inclusive environment where every voice is heard. Our virtual “watercooler” chats, monthly all‑hands meetings, and cross‑regional team‑building activities nurture collaboration and camaraderie. You’ll receive the tools, technology, and managerial support needed to thrive from any location.

Key Success Factors

• Customer‑Centric Mindset: Prioritize client needs, anticipate concerns, and deliver solutions that exceed expectations.
• Data‑Driven Approach: Use metrics and reporting to track collection performance, customer satisfaction scores, and process improvements.
• Adaptability: Thrive in a fast‑changing industry, embracing new tools, policies, and market dynamics.
• Team Collaboration: Communicate effectively with finance, sales, product, and technical teams to resolve issues quickly.
• Integrity & Compliance: Uphold the highest ethical standards, especially concerning confidential financial information.

Application Process

If you are passionate about delivering world‑class service while driving financial health for a forward‑thinking energy leader, we want to hear from you. Submit your resume and a tailored cover letter that highlights your relevant experience, problem‑solving stories, and why you are excited to join arenaflex. Qualified candidates will be contacted for a video interview, followed by a practical case‑study assessment to showcase your customer‑service and collections expertise.

Join arenaflex and Make an Impact

At arenaflex, your work directly supports the transition toward sustainable energy solutions, while ensuring our clients receive the service they deserve. Become part of a global team that values innovation, responsibility, and personal growth. Apply today and start a career where every interaction matters.