Experienced Full Stack Senior Product Manager – Technical, Customer Engagement Technology

Join arenaflex's Data and AI Team in Revolutionizing Customer Service Experiences

At arenaflex, we're pushing the boundaries of innovation in the Customer Engagement Technology (CET) space. Our Data and AI team is a cutting-edge function within arenaflex's Customer Service organization, dedicated to defining, building, implementing, and monitoring a comprehensive data strategy that leverages GenAI, computer vision, ontology, and natural language processing to deliver exceptional customer experiences. As a Senior Product Manager – Technical, you'll play a pivotal role in shaping the future of customer service by owning the foundational computer vision products and driving cross-functional teams to execute on a shared vision.

A Day in the Life of a Senior Product Manager – Technical

Imagine working in a fast-paced environment where you're constantly challenged to think strategically and solve complex problems. As a Senior Product Manager – Technical, your typical day will involve balancing high-level thinking with hands-on problem-solving. You'll begin by reviewing critical initiatives, ensuring alignment with customer needs and business objectives within arenaflex's Customer Service organization. You'll dedicate time to translating intricate business requirements into practical product solutions, often addressing challenging technical problems in the computer vision space. By the end of the day, you'll have articulated complex problems, critical trade-offs, and proposed product solutions related to foundational computer vision, driving the development of innovative data and AI-driven products that improve customer experiences and delight customers.

Key Responsibilities

As a Senior Product Manager – Technical, you'll be responsible for:

• Defining the strategic vision, developing a long-term roadmap, and leading cross-functional teams to execute on that vision
• Diving into technical details and evaluating trade-off decisions (e.g., asking meaningful questions to scientists or engineers)
• Influencing technical priorities and business strategy through data-driven contributions
• Effectively operating with cross-functional stakeholders to deliver measurable improvements to customers' experience
• Communicating technical concepts and trade-offs to both technical and non-technical audiences, building consensus and alignment

What We're Looking For

We're seeking an experienced Senior Product Manager – Technical who can:

• Demonstrate a strong understanding of computer vision and its applications in customer service
• Showcase a proven track record of driving roadmap strategy and definition, feature delivery, and trade-off decisions
• Possess excellent communication and interpersonal skills, with the ability to influence technical priorities and business strategy
• Work effectively in a fast-paced environment, handling multiple projects simultaneously and creating effective solutions
• Collaborate with cross-functional stakeholders to deliver measurable improvements to customers' experience

Essential Qualifications

* Bachelor's degree in Computer Science, Engineering, or a related field

• 5+ years of technical product management experience, with a focus on computer vision and customer service
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and trade-offs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools
• Strong understanding of GenAI, ontology, and natural language processing
• Experience in leading cross-functional teams and driving strategic initiatives

Benefits and Compensation

arenaflex offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

Our Culture

At arenaflex, we're committed to creating an inclusive and diverse workplace where everyone can thrive. We believe in empowering our employees to deliver exceptional results for our customers and driving innovation in the Customer Engagement Technology space.

How to Apply

If you're passionate about revolutionizing customer service experiences and want to join a team of bright, passionate, and customer-obsessed individuals, please apply via our internal or external career site. We can't wait to hear from you! Apply Now! Apply for this job