Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a part-time Customer Experience Advisor, where you'll play a vital role in shaping the customer journey and making a lasting impact.

About arenaflex

arenaflex is a forward-thinking company that's revolutionizing the way people experience vision care. Founded on a mission to inspire and impact the world with vision, purpose, and style, we're dedicated to creating a more inclusive and equitable world, one pair of glasses at a time. With a strong commitment to social responsibility, we're proud to have distributed over eight million pairs of glasses to those in need through our Buy a Pair, Give a Pair program.

Your Role

As a Customer Experience Advisor, you'll be the face of arenaflex, providing exceptional customer service to our shoppers through phone and email support. You'll be the go-to expert for all things related to our products and services, and your passion for delivering outstanding experiences will shine through in every interaction. Your responsibilities will include:

• Delivering nothing-but-wonderful customer service by supporting customers who call arenaflex retail stores and by answering customer emails
• Learning our internal management system in order to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points so we can optimize each customer's experience

Who We're Looking For

We're seeking a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who continually thinks outside the box, a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience, and a team player who is eager to learn new technology systems and procedures.

Requirements

To be successful in this role, you'll need to:

• Be able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice to Have

* Customer service experience

• Experience working from home

What We Offer

As a Customer Experience Advisor at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $14.25
• Flexible, remote work arrangement with the option to work from home
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Opportunities to participate in company outings and events, volunteering, and learning opportunities

Why Join arenaflex?

At arenaflex, we're driven to create a workplace that's based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. We're committed to transparency, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values. If you're passionate about delivering exceptional customer experiences and want to join a company that's making a real difference in the world, we invite you to apply for this exciting opportunity. Apply for this job