Experienced Freelance Customer Experience Strategist – Part-Time Opportunity at arenaflex

At arenaflex, we're a forward-thinking advertising agency that prioritizes People First. Our unique philosophy sets us apart from traditional agencies, as we strive to create meaningful work for brands that genuinely value and respect people. Our team is empowered and treated like people, fostering a collaborative and inclusive environment. Located in the heart of sunny Santa Monica, California, we're passionate about making a positive impact through our work. We're seeking an experienced Freelance Customer Experience Strategist to join our team on a part-time basis through early 2025. This role will require approximately 8-20 hours per week (average of about 15 hours per week) and is starting immediately. As a Freelance Customer Experience Strategist at arenaflex, you'll have the opportunity to work with a talented team and contribute to the development of innovative marketing strategies that drive real results.

What You'll Be Working On

As a Freelance Customer Experience Strategist, you'll play a crucial role in supporting the development of our communications plan. Your responsibilities will include:

• Developing channel briefs for social and digital creative to fulfill media plans
• Reviewing creative to ensure alignment with briefs and platform best practices
• Creating and managing omnichannel asset ecosystems, mapping creative assets to audiences across the funnel
• Consulting on and contributing to briefs for various digital marketing channels, such as social media, digital display, website, email, app engagement, and more

How You'll Excel In Your Role

To succeed in this role, you'll need:

• 5-10 years of experience in digital marketing and/or social media strategy, with a strong understanding of channels beyond social media
• Familiarity with the basic principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, principles of growth, and more
• Availability for meetings in the PST timezone
• The ability to contribute independently to the below requirements without requiring a lot of oversight or training
• A clear, competent, and confidence-inspiring communication style

Essential Qualifications

* Proven experience in developing and executing customer experience strategies that drive real results

• Strong understanding of digital marketing channels, including social media, digital display, website, email, app engagement, and more
• Excellent communication and project management skills, with the ability to work independently and collaboratively as needed
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Familiarity with brand building and measurement principles, including brand trackers, audience segmentation, category dynamics, and principles of growth

Preferred Qualifications

* Experience working with brands in the advertising and marketing industry

• Strong understanding of customer experience design principles and methodologies
• Familiarity with design thinking and human-centered design approaches
• Experience with project management tools, such as Asana, Trello, or Basecamp
• Strong understanding of data analysis and interpretation, with experience working with data visualization tools

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong communication and project management skills
• Excellent analytical and problem-solving skills
• Ability to work independently and collaboratively as needed
• Strong understanding of digital marketing channels and customer experience design principles
• Familiarity with brand building and measurement principles
• Ability to interpret data and make informed decisions
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

As a Freelance Customer Experience Strategist at arenaflex, you'll have the opportunity to work with a talented team and contribute to the development of innovative marketing strategies. You'll also have access to:

• Ongoing training and professional development opportunities
• Collaborative and inclusive work environment
• Flexible work arrangements, including part-time and remote work options
• Opportunities for career growth and advancement within the company
• Access to industry-leading tools and technologies

Work Environment and Company Culture

At arenaflex, we're passionate about creating a collaborative and inclusive work environment that fosters creativity, innovation, and growth. Our team is empowered and treated like people, with a focus on work-life balance and employee well-being. We're committed to making a positive impact through our work and strive to create a workplace that reflects our values of People First.

Compensation, Perks, and Benefits

As a Freelance Customer Experience Strategist at arenaflex, you'll receive competitive compensation and benefits, including:

• Hourly rate commensurate with experience
• Flexible work arrangements, including part-time and remote work options
• Ongoing training and professional development opportunities
• Collaborative and inclusive work environment
• Opportunities for career growth and advancement within the company

How to Apply

If you're a motivated and experienced Customer Experience Strategist looking for a part-time opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

Apply Now!

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Learn More

For more information about arenaflex and our company culture, please visit our website. We're excited to connect with you and explore how you can contribute to our team! Apply for this job