Account Manager (United States)
STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
Be the representative of STARLIMS to the customer. The Account Manager operates as primary contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion. Act as trusted partner to existing customers. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact.
Responsibilities:
- Identify additional business opportunities and maintain a strong sales funnel.
- Generate additional business by effectively managing opportunities.
- Responsible for driving profitable revenue and closing opportunities within targeted named accounts.
- Investigates and understands the customers and their business environment including goals; objectives and strategies.
- Work closely with sales specialist to deliver excellent product presentations.
- Design and deliver unique solutions that result in improved outcomes for customer.
- Responsible for selling total solutions to target; non-enterprise accounts (high-risk / upselling renewals; new business).
- Establish and build deep understanding of customer and stakeholder needs.
- Maintains a detailed understanding of customer decision makers and influencers; builds and preserves customer relationships to leverage in driving new sales and protecting base business.
- Analyze impact of market trends and factors on customers.
- Develop strategic account plans for closing deals and achieving sales goals.
- Negotiating long term contracts resulting in long-term commitments.
- Respond to RFIs and RPFs in a professional and timely manner.
Education: Bachelor’s Degree in Science, IT or Business subject.
Experience
- ERP, SaaS or CRM selling experience.
- Account management experience in a software selling context.
- Laboratory or Science-based industry experience would be nice to have.