Experienced Marketing Assistant/Customer Service Representative – Community Outreach and Engagement

At arenaflex, we're more than just a company – we're a community-driven organization dedicated to making a lasting impact in the lives of our customers. As a Marketing Assistant/Customer Service Representative, you'll play a vital role in supporting our local marketing efforts and providing exceptional customer service to our prospective customers. If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at arenaflex.

About Us

arenaflex is a leading organization that's passionate about promoting water safety and a lifelong love of the water. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We're committed to creating a fun and supportive environment that empowers our customers to achieve their goals. As part of our team, you'll have the opportunity to make a real difference in your local community and be part of a fun-loving team of dedicated people who share your passion.

Key Responsibilities

As a Marketing Assistant/Customer Service Representative, you'll be responsible for supporting our local marketing efforts and providing exceptional customer service to our prospective customers. Your key responsibilities will include:

• Assisting with the development and implementation of our school's marketing strategies and campaigns
• Creating social media content with photos, videos, and printed materials, and boosting and managing our school's social media accounts on Facebook, Instagram, WhatsApp groups, NextDoor App, and other platforms
• Assisting with the distribution of marketing materials such as brochures, flyers, and email newsletters
• Gathering and analyzing customer data and feedback to help inform marketing decisions
• Fostering and growing community relationships with school PTOs, mom's groups, Chamber of Commerce, and other related groups and institutions
• Participating in local community events and outreach initiatives to promote our swim school
• Providing exceptional customer service to ensure a positive experience for all prospective customers
• Assisting with the registration and enrollment process for swim lessons
• Maintaining detailed records of prospective customer interactions and following up as needed

Qualifications

To be successful in this role, you'll need:

• 1-2 years of experience in a customer service or marketing role
• Strong communication and interpersonal skills, with the ability to interact with people of all ages
• Proficient in using social media platforms and basic graphic design tools
• Excellent organizational and time management skills

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent verbal communication skills
• Social media technical savvy
• Outgoing and customer-service-oriented
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to analyze data and make informed decisions
• Excellent time management and prioritization skills

Career Growth Opportunities and Learning Benefits

As a Marketing Assistant/Customer Service Representative at arenaflex, you'll have the opportunity to:

• Develop your marketing and customer service skills through specialized training and on-the-job experience
• Work with a fun and supportive team of dedicated professionals who share your passion for promoting water safety and a lifelong love of the water
• Participate in local community events and outreach initiatives to promote our swim school
• Contribute to the development and implementation of our school's marketing strategies and campaigns
• Receive competitive compensation and benefits, including flexible scheduling and paid time off

Work Environment and Company Culture

As a Marketing Assistant/Customer Service Representative at arenaflex, you'll work in a fast-paced and dynamic environment that's passionate about promoting water safety and a lifelong love of the water. Our company culture is built on the values of:

• Customer service excellence
• Community engagement and outreach
• Marketing innovation and creativity
• Teamwork and collaboration
• Continuous learning and professional development

Compensation, Perks, and Benefits

As a Marketing Assistant/Customer Service Representative at arenaflex, you'll receive:

• Competitive compensation, starting at $16/hour and increasing to $20/hour after the first evaluation
• Flexible scheduling and paid time off
• Opportunities for commission and bonuses based on performance and milestones reached
• Birthday off and paid
• Three-hour shift flexible schedules – scheduled around school or other jobs
• Specialized training in our advanced and unique British Swim School approach
• Exciting opportunities with our Customer Service Team, even if you're not in the pool

How to Apply

If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job