Experienced Store Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're not just looking for a Customer Service Specialist – we're looking for a passionate and dedicated individual who is eager to provide exceptional customer experiences and drive sales growth in our retail stores. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service, while also meeting and exceeding sales goals.

About arenaflex

arenaflex is a leading provider of innovative products and solutions that help our customers bring their visions to life. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner in the industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Store Customer Service Specialist, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge. You will work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You will also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and pulling products from the sales floor or warehouse.

Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

* Minimum Requirements: + Must be at least eighteen (18) years of age + Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future + Must have a valid, unrestricted Driver's License + Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion + Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Preferred Qualifications:

+ Have at least a High School diploma or GED + Have at least one (1) year experience working in a delivery, retail, or customer service position + Have previous work experience selling paint and paint-related products + Have previous work experience operating tinting and mixing equipment + Ability to read, write, comprehend, and communicate in more than one language + Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet sales goals
• Strong product knowledge and ability to learn new products quickly
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain a high level of accuracy and attention to detail
• Ability to work in a warehouse and retail environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in careers that grow with you. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Our team is passionate about learning and growth, and we're committed to providing the resources and support you need to succeed.

Work Environment and Company Culture

Our retail stores are fast-paced and dynamic environments, where you will have the opportunity to work with a diverse range of customers and products. We're committed to creating a positive and inclusive work environment, where everyone feels valued and respected. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly wage
• Comprehensive health and wellness benefits
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and advancement
• A fun and dynamic work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! To apply, please visit our website and submit your application. We can't wait to hear from you!

Equal Employment Opportunity/Affirmative Action Employer

arenaflex is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor

As a VEVRAA Federal Contractor, arenaflex requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Important Notice

Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job