Experienced Customer Service Representative - Phone Agent (100% Remote)
At arenaflex, we're revolutionizing the consumer credit marketplace with our fast and paperless solution for businesses of all sizes. As one of the fastest-growing Financial Technology companies in America, we're backed by leading investors and have a great team that's growing rapidly. We're now looking for talented individuals to join our Customer Service Operations team and help us continue our rapid growth!
About arenaflex
arenaflex is a leading Financial Technology company that's changing the way businesses offer credit to their customers. With billions of dollars in loans and hundreds of thousands of satisfied customers, we're committed to providing exceptional customer support and ensuring customer satisfaction. Our corporate headquarters is located in the financial technology hub of Atlanta, GA, but we're a 100% remote company, offering the flexibility to work from home.
Job Summary
We're seeking an experienced Customer Service Representative - Phone Agent to join our team. As a key member of our Customer Service Operations team, you'll be responsible for providing exceptional customer support, handling inquiries, resolving issues, and ensuring customer satisfaction. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we want to hear from you!
Responsibilities
* Provide exceptional customer support via phone, handling inquiries, resolving issues, and ensuring customer satisfaction
- Gather customer information, assess and fulfill customer needs, and educate customers where applicable to solve their concerns on the initial call
- Work in a fast-paced environment, handling high-volume inquiries and navigating multiple systems and computer screens while engaging with customers
- Utilize customer service software and tech applications, such as Microsoft Office/Teams, SABA, and Ultipro
- Troubleshoot customer issues over the telephone and demonstrate a passion for excellence in treating and caring for customers
- Work a flexible schedule, including weekends, and be willing to adapt to changing priorities and deadlines
- Collaborate with the Front Line Manager, Customer Service, and other team members to ensure seamless customer support
Requirements
* 2+ years of experience in a call center or help desk capacity, with financial service experience strongly preferred
- Ability to simultaneously navigate multiple systems and computer screens while engaging with customers
- Proficient in customer services software and tech applications, such as Microsoft Office/Teams, SABA, and Ultipro
- Ability to handle high-volume inquiries in a fast-paced environment
- Open-minded and adaptable with a willingness to learn new skills and change
- Strong decision-making and analytical abilities
- Ability to troubleshoot customer issues over the telephone
- Strong detail orientation and communication/listening skills
- Willingness to work a flexible schedule and accept constructive feedback and turn it into actions
- Highly developed sense of urgency and commitment to customer satisfaction
- Bilingual English and Spanish is not required, but is highly preferred
- Ability to work independently and as part of a team
- High School diploma, GED, or equivalent required
What We Offer
* 100% remote position with work-from-home equipment provided
- Flexible schedule, including weekends
- Opportunity to work with a leading Financial Technology company
- Collaborative and dynamic team environment
- Comprehensive training program, including classroom and nesting periods
- Competitive compensation and benefits package
- Professional development opportunities and career growth potential
- Recognition and rewards for outstanding performance
Training and Onboarding
* Mandatory training schedule: Monday-Friday (8:00am-5:00pm ET or 9:00am-6:00pm ET) for six weeks (3 weeks classroom, 3 weeks nesting)
- During the training and nesting periods, agents will be required to be on camera with business casual professional attire
- Comprehensive training program, including classroom and nesting periods, to ensure a smooth transition into the role
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we want to hear from you! Apply today and join our team of talented individuals who are changing the consumer credit marketplace. Apply Job! Apply for this job