Experienced Ramp Agent (Customer Service Agent) - DCA at arenaflex

Join the arenaflex Team and Take Your Career to New Heights

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, and we're excited to offer you a unique opportunity to join our team.

About arenaflex

arenaflex is a leading airline that's dedicated to providing top-notch service to our customers. We're committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day, and we're looking for talented individuals who share our passion for excellence. Our culture is built on a shared dedication to our values, and we're proud to offer a work environment that's inclusive, supportive, and empowering.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and timely transportation of baggage, mail, and cargo to and from aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced environment that requires physical stamina and attention to detail. Your schedule will be based on operational needs, and you can expect to work a variety of shifts, including early morning, afternoon, and overnight shifts. You'll also work between 20 and 40 hours per week, based on your seniority.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' physical, emotional, and financial well-being. Our benefits and perks include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to possess the following minimum qualifications:

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Has a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following preferred qualifications will give you a competitive edge:

• N/A

Join the arenaflex Team Today

If you're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage, we encourage you to apply for this exciting opportunity. As a Ramp Agent at arenaflex, you'll have the chance to work in a fast-paced environment, develop your skills and knowledge, and take your career to new heights. Apply now and join our team of dedicated professionals who are committed to excellence and customer satisfaction. Apply Job! Apply for this job