Experienced Customer Service Representative – Airport Location at arenaflex
At arenaflex, we're not just a company – we're a team of passionate individuals dedicated to providing exceptional customer experiences. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to being the world's best and most trusted mobility company. Our shared vision is to revolutionize the way people move, and we're looking for talented individuals like you to join our team.
About arenaflex
arenaflex operates the Enterprise Rent-A-Car and National Car Rental brands, and we're proud to have been named one of the top places to work. Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to take ownership of their work and strive for excellence in everything we do.
Job Summary
We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to both internal and external customers. You'll work closely with our team to ensure seamless customer experiences, from assisting with rental needs to resolving issues and providing administrative support.
Key Responsibilities
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins, and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as:
+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Available Schedule
* Monday: 12:30PM - 9:00PM
- Tuesday: 12:30PM - 9:00PM
- Wednesday: 12:30PM - 9:00PM
- Thursday: 12:30PM - 9:00PM
- Friday: 12:30PM - 9:00PM
- Saturday: OFF
- Sunday: OFF
Benefits and Perks
* Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Opportunity to work in a fast-paced and dynamic environment
Requirements
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a range of benefits and perks to support your physical, emotional, and financial well-being. Our goal is to create a workplace where you can thrive and reach your full potential.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now!
Equal Opportunity Employer/Disability/Veterans
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity and promotes equal opportunities for all employees. Apply for this job