Donor Recruitment Coordinator II

About the position Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort. Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner. Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity. Assists team in system data integrity. Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers) to include location, date, time, goal, etc. Provides review and initiates applicable follow up for the Print Cost Model and exceptions process. Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCB Handles all inside sales support for assigned Recruitment District team. Includes management of the donor pre-sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy. May manage High School scholarship tracking and check requests. May manage inventory and distribution of donor premiums/giveaway items. Assists in orientation for new team members.

Responsibilities

• Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
• Serves as a liaison between the customer and the appropriate staff.
• Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
• Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
• Assists team in system data integrity.
• Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers) to include location, date, time, goal, etc.
• Provides review and initiates applicable follow up for the Print Cost Model and exceptions process.
• Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis.
• Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCB Handles all inside sales support for assigned Recruitment District team.
• Includes management of the donor pre-sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy.
• May manage High School scholarship tracking and check requests.
• May manage inventory and distribution of donor premiums/giveaway items.
• Assists in orientation for new team members.

Requirements

• High School or equivalent required.
• Minimum 3 years related experience or equivalent combination of education and related experience required.
• Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable.
• Must possess outstanding organizational and communication skills.
• Effective problem-solving skills in managing multiple priorities.
• A current valid driver's license and good driving record is required.

Nice-to-haves

• Great time management skills.
• Ability to multi-task.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

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