VP - Unified Workspace

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Role

American Express is building the next-generation digital workplace—secure, intelligent, and human-centered. As Vice President of Unified Workplace, you’ll lead strategy and execution for devices, virtual desktop, mobile, endpoint management, and digital operations across a global workforce. This role sits at the center of how our people work—driving a modern, AI-enabled, self-healing environment, backed by real-time system health, automation, and democratized GenAI support. You’ll lead the transformation of colleague technology while enabling freedom of choice—including Apple as a first-class citizen in our endpoint strategy.

Responsibilities

• Lead the Global Device & Endpoint Strategy, spanning laptops (Windows and Apple), VDI, mobile (iOS/Android), and device-as-a-service.
• Operationalize Apple as a Strategic Choice, ensuring consistent user experience, performance, and security across macOS and iOS—partnering with Apple, Jamf, and MDM/UEM providers.
• Deliver World-Class Operations for provisioning, patching, fulfillment, field services, and device lifecycle with a zero-touch, cloud-first approach.
• Build a Self-Healing Workplace with telemetry, AI, and Nexthink-driven automation to detect, diagnose, and resolve issues before they impact users.
• Implement GenAI Solutions at Scale to empower self-service, reduce support dependency, and elevate digital fluency across the enterprise.
• Own Digital Experience Health with proactive observability, real-time scoring, and automation that measures and improves workplace performance.
• Oversee Modern Endpoint Management with tools like Intune, Autopilot, and UEMs that support secure, compliant, and dynamic work environments.
• Develop Workplace Applications including software delivery, virtual agents, and self-service portals that remove friction and boost productivity.
• Lead and Inspire a Global Team across engineering, operations, and product—delivering measurable outcomes and a service-first culture.

Requirements

• Deep technical knowledge in Windows, macOS, virtual desktops, mobile platforms, UEM (Intune, Jamf), and endpoint security.
• Proven experience rolling out Apple devices as a supported, strategic platform—balancing user preference, supportability, and risk.
• Strong operational track record in global device management, field services, and self-healing automation.
• Thought leader in AI-driven support, GenAI workflows, digital experience telemetry, and system health engineering.
• Trusted partner who can engage across CISO, CTO, Risk, Legal, and business functions.
• Empathetic people leader with a builder mindset and relentless focus on colleague outcomes.

Nice-to-haves

• 15+ years in digital workplace or enterprise endpoint leadership at scale—ideally in highly regulated environments.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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