Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW01 at arenaflex

Experience the Power of a Game-Changing Career Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of tomorrow. We're on a mission to revolutionize the way companies interact with their customers, and we're looking for talented individuals like you to join our team. As a Customer Representative at arenaflex, you'll be part of a diverse and inclusive team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to work with a wide range of clients, from established brands to emerging startups, and help them achieve their goals through innovative technology and integrated solutions.

Career Growth and Personal Development

At arenaflex, we believe in investing in our people and helping them grow and develop their skills. As a Customer Representative, you'll have access to comprehensive training programs, cutting-edge technologies, and ongoing support to ensure your success. You'll also have the opportunity to work on a wide range of projects, from sales and marketing to customer service and support.

What You'll Do in This Role

As a Customer Representative at arenaflex, you'll be responsible for providing exceptional customer service and support to our clients and their customers. Your key responsibilities will include:

• Providing first-class customer satisfaction at all times and doing whatever it takes to support customers following our guidelines.
• Handling incoming customer contacts via telephone, email, chat, or social media, logging call details onto call tracking systems, and performing call follow-ups according to procedures.
• Supporting consumers in the sales and after-sales process by qualifying needs, recommending products, providing after-sales support, and performing additional tasks that result in consumer satisfaction.
• Forwarding escalations and defined topics to the respective client's brand units and/or contact persons.
• De-escalating complaints, offering solutions within client procedures, policies, or guidelines, or transferring to the client's or designated partner for settling and resolution of non-standard cases.
• Ensuring correct presentation of the client's corporate image in all interactions, representing their brand, and generating consumer experience through outstanding service and personal care on all channels.

Your Qualifications

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. As a Customer Representative at arenaflex, you'll need to possess:

• Bilingual or proficient in German and advanced English language skills.
• Self-motivation, teamwork, and a supportive attitude.
• Active listening and comprehension skills.
• Excellent written communication skills and a customer-focused attitude.
• Goal-oriented attitude and time management skills.
• Minimum knowledge of Office pack and keyboarding skills.

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

At arenaflex, we challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday to Friday from 9am to 6pm.
• Salary: 18,400 euros gross/year + up to 3,500 euros gross/year in bonus.
• Work remotely anywhere in Spain.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses.

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Ready to Join the arenaflex Team?

Apply now and take the first step towards a game-changing career with arenaflex! Apply Job! Apply for this job