Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a leading provider of remote fractional Customer Service Representatives (CSRs) to home service businesses, we're passionate about serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.

Who We Are

arenaflex is a dynamic and supportive team of experienced professionals who are committed to excellence in customer service. We believe in fostering a culture of growth, innovation, and collaboration, where our team members can thrive and reach their full potential. Our mission is to provide top-notch support to home service businesses, enabling them to focus on what matters most – delivering exceptional service to their customers.

Who You Are

You're a motivated and results-driven individual who is seeking a career, not just a job. You have a growth mindset, are eager to learn and develop new skills, and thrive in a fast-paced environment. You're self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You're receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Experience in the plumbing, HVAC, or service industry is highly preferred, but not required.

Responsibilities

As an EST Fully Remote Customer Service Specialist at arenaflex, you will be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you will need:

• Experience in scheduling or dispatching
• Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Ability to pass a background check

Technical Requirements

To perform this role, you will need:

• A desktop or laptop with webcam and speakers and a second monitor
• An operation system based on Windows or Mac
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• 8gb RAM or more on a Windows or Mac desktop or laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a remote, full-time position with the following details:

• Monday - Friday, 8am - 5pm EST
• 40 hours of work per week
• High school or equivalent education required
• No prior experience required (2 years of experience in a related field is a plus)

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team members enjoy:

• Competitive compensation and benefits packages
• Opportunities for professional development and career growth
• Flexible work arrangements, including remote work options
• A culture of open communication and feedback
• Recognition and rewards for outstanding performance

How to Apply

If you're interested in joining our team and growing your career, please submit your application through our website. We can't wait to hear from you!

Important Note

Please allow our hiring team time to process all applications. We appreciate your patience and understanding. If you have any questions, please don't hesitate to reach out. We look forward to hearing from you soon! Apply for this job