Customer Success Manager I, Clinical Solutions

Elsevier is a leading provider of information solutions for the healthcare industry, and they are seeking a Customer Success Manager I to ensure satisfaction, retention, and growth for their Clinical Solutions portfolio. The role involves leading post-implementation engagement and supporting customers in achieving strategic outcomes through collaboration and expert guidance.

Responsibilities

• Build and maintain strong, trusted relationships with customers to support their long-term success
• Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
• Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
• Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
• Support account growth by surfacing potential opportunities and contributing to renewal planning
• Share customer perspectives internally to help inform product and content enhancements
• Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
• Participate in customer and internal leadership discussions as appropriate
• Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Skills

• Background in Nursing, Health Administration, Informatics, or a related field preferred
• Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
• Possess basic understanding of subscription-based business models and the customer lifecycle
• Have experience with customer engagement, adoption strategies, and relationship management
• Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
• Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
• Be skilled in interpreting data to identify trends and support customer success strategies
• Have excellent in-person facilitation, presentation, and influencing skills
• Fluency in English required, Arabic, Spanish, or Portuguese a plus
• Have excellent organizational skills and effective problem solving abilities
• Willing to travel to client sites as needed

Company Overview

Company H1B Sponsorship