Experienced Travel Customer Service Representative – Ski Industry Expert

At arenaflex, we're revolutionizing the way people experience the thrill of skiing by providing a cutting-edge, fully integrated self-service platform that empowers customers to plan, compare, book, and customize their ski holidays. With real-time prices and availability for millions of ski trip combinations, including accommodations, flights, transfers, ski passes, ski gear, and ski lessons, our platform is the ultimate destination for ski enthusiasts. We're now seeking highly skilled and passionate Travel Customer Service Representatives to join our team on a 6-month contract with a view to going permanent. As a Travel Customer Service Representative at arenaflex, you'll be the main point of contact for our customers throughout their journey, providing exceptional service and support to ensure a unique and unforgettable experience.

About arenaflex

arenaflex is a leading travel technology company that's changing the face of the ski industry. Our innovative platform is designed to make booking and planning a ski trip easier, faster, and more enjoyable for customers. With a strong focus on customer satisfaction and a passion for delivering exceptional service, we're committed to building a team of like-minded individuals who share our vision and values.

Job Summary

As a Travel Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service and support to our customers throughout their ski holiday journey. You'll take ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience. You'll serve as the main point of contact for our customers, providing pre-booking advice, post-booking support, and support during the trip to give a great customer experience.

Key Responsibilities

* Take ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience

• Serve as the main point of contact for our customers throughout their journey
• Provide pre-booking advice on where and how to book a ski trip
• Offer post-booking support according to customers' needs
• Support during the trip to give a great customer experience
• Liaise between customers and suppliers for requests, complaints, and updates
• Utilize support and CRM systems to manage customer interactions and resolve issues
• Develop a deep understanding of our platform and services to provide expert advice and support to customers

Experience Required

* Previous customer service experience gained within the travel industry is essential

• Experience working with support and CRM systems is preferred
• In-Resort team experience is an advantage
• Excellent written and verbal communication skills are required
• Strong technical skills and self-learning ability to understand multi-platform systems are essential
• Ski experience is not essential but an advantage

Essential Qualifications

* Previous customer service experience gained within the travel industry

• Excellent written and verbal communication skills
• Strong technical skills and self-learning ability to understand multi-platform systems
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving skills and ability to resolve customer issues efficiently

Preferred Qualifications

* Experience working with support and CRM systems

• In-Resort team experience
• Ski experience
• Knowledge of the ski industry and its products and services

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong technical skills and self-learning ability to understand multi-platform systems
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide exceptional service to customers

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and coaching
• Regular feedback and performance reviews
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A supportive and collaborative work environment

Work Environment and Company Culture

arenaflex is a fully remote company, and our Travel Customer Service Representatives work from the comfort of their own homes. We offer a flexible and supportive work environment that allows our employees to work independently and manage their own time effectively. Our company culture is built on a strong foundation of teamwork, collaboration, and customer satisfaction.

Compensation, Perks, and Benefits

* Base salary of £29,000

• Fully remote work arrangement
• 22 days annual leave
• Pension scheme
• Access to industry-leading training and development programs
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment

How to Apply

If you're a highly skilled and passionate Travel Customer Service Representative looking for a new challenge, we'd love to hear from you. Please email your CV and a cover letter to [insert email address]. A member of our team will be in contact to discuss your application and answer any questions you may have. Don't miss out on this exciting opportunity to join our team and be a part of our mission to revolutionize the ski industry. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job