Experienced Customer Service Phone Representative – Fitness Service and Sales Department
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in shaping the arenaflex brand and building meaningful relationships with our customers. If you're a people person with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and a commitment to excellence. Our team is dedicated to creating a fun, supportive, and inclusive work environment that fosters growth, learning, and collaboration. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic team that's making a difference.
Position Summary
We're seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department. As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving customer inquiries, and promoting our fitness services and products. If you're a strong communicator with a passion for helping others, we want to hear from you!
Key Responsibilities
As a Customer Service Phone Representative, you'll be responsible for:
- Delivering exceptional customer service as the first point of contact to our customers
- Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
- Making outbound appointment setting calls from already generated inquiries
- Maintaining accurate and useful database records
- Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
- Answering questions about product details, the company, and issues about accounts for customers
- Performing basic account maintenance activities
- Meeting Quality Assurance Requirements and other key performance metrics
Essential Duties and Responsibilities
To succeed in this role, you'll need to:
- Have a designated and approved in-home workspace
- Have a secondary workspace in case your approved home space has technical difficulties
- Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
- Receive inbound calls
- Place outbound follow-up calls
- Answer SMS messages
- Answer questions about product details, the company, and issues about accounts for customers
- Perform basic account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics
Specific Knowledge, Skills, and Abilities
To excel in this role, you'll need:
- Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Ability to work on a computer for extended hours as scheduled
- Ability to speak on the phone and send follow-up emails for extended hours as scheduled
- Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Previous call center experience preferred
- Ability to learn and navigate new software quickly
- Previous telesales experience a plus, but not required
- Fitness industry experience a PLUS!
Benefits and Perks
As a valued member of the arenaflex team, you'll enjoy:
- Competitive Base Wages
- Group Healthcare Plan
- Paid Time Off
- Company Training
- Career Advancement Opportunities
- Fitness Reimbursement Program to promote health
- Incentive program to boost your drive and eagerness to do a great job
Work Environment and Culture
At arenaflex, we're committed to creating a fun, supportive, and inclusive work environment that fosters growth, learning, and collaboration. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic team that's making a difference.
Career Growth Opportunities and Learning Benefits
arenaflex is a growing company that's committed to nurturing the skills and abilities of our employees. As a Customer Service Phone Representative, you'll have access to:
- Career development programs to help you grow and advance in your career
- Ongoing training and development opportunities to enhance your skills and knowledge
- A supportive and inclusive work environment that encourages collaboration and teamwork
How to Apply
If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join the arenaflex team as a Customer Service Phone Representative in our Fitness Service and Sales Department. Apply Now! Apply for this job