Customer Service Monitoring Representative
ADT is a leading provider of electronic security and monitoring services for residences and small businesses. The Customer Service Monitoring Representative plays a critical role in monitoring alarms and dispatching authorities, ensuring customer safety and satisfaction.
Responsibilities
- Monitoring and dispatching proper authorities for residential and small business alarms
- Contacting appropriate responsible parties
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity
- Dispatching the proper authorities
- Notifying responsible parties
- Paying attention to detail while documenting alarm handling procedures within the alarm screens
- Completing alarm processing in accordance with departmental procedures
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
- Receiving inbound calls related to alarm call back inquiries
Skills
- High school diploma or equivalent required
- Minimum of six (6) months of customer service experience required
- Ability to be licensed in multiple states
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Benefits
- Paid Training
- Pet insurance
- 401k + matching
- Comprehensive medical benefits
- Tuition reimbursement for academic pursuits
- Adoption assistance
- Volunteer opportunities
- Childcare and eldercare resources
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off
- 6 paid holidays
Company Overview
Company H1B Sponsorship