Experienced Customer Support Virtual Assistant – Digital Marketing & Customer Success
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Support Virtual Assistant, you'll play a vital role in our client's success, providing exceptional service that enhances customer satisfaction and loyalty. If you're a proactive and results-oriented individual who is passionate about digital marketing and customer success, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions for businesses looking to grow their online presence. Our client, a renowned Social Media Online Coach for Realtors, has coached over 30,000 agents in his Academy and recruited over 2,000 agents at eXp Realty. With a strong focus on customer satisfaction and loyalty, we're committed to delivering exceptional service that sets us apart from the competition.
About the Role
As a Customer Support Virtual Assistant, you'll be the backbone of our client's business operations. You'll oversee the onboarding and offboarding processes for our client's paid programs, manage communities across various platforms, and offer email support for multiple programs. Your responsibilities will also include email support for both current and upcoming programs. You'll collaborate with the management and creative teams to ensure all requests and inquiries are addressed promptly.
Key Responsibilities
* Manage the daily flow of customer inquiries, resolving any issues or escalating them to the appropriate team members as needed.
- Oversee the onboarding process for new clients, ensuring they have all necessary access to our paid programs and sending them a welcoming email.
- Handle the offboarding process for exiting members, effectively revoking their program access.
- Provide responsive and comprehensive email support.
- Actively manage and monitor client communities on various platforms such as Skool, Facebook, and Circle.co, promoting engagement and addressing any concerns or queries.
- Create and update Standard Operating Procedures (SOPs) to ensure consistent and efficient processes across all operations.
- Implement zaps and automations to streamline redundant tasks and improve overall operational efficiency.
- Regularly liaise with the management and creative teams to discuss customer feedback, ongoing issues, and potential improvements.
- Continually stay updated with the latest features and updates of the programs you support, so you can accurately guide and assist clients.
- Maintain a high level of professionalism and confidentiality with all client interactions, upholding the company's reputation and client trust.
- Present solutions to issues and concerns that are reoccurring. This role is not only about providing customer service but also about proactively coming to the client with solutions and suggestions to improve the product and service and improve the overall customer journey.
Requirements
* 3+ years experience with customer service.
- Experience working in creative projects (ie. able to do basic editing, understanding of basic branding/design knowledge, digital marketing experience, worked with editors/designers before).
- Basic understanding of monday.com or any management tools like asana/trello etc.
- Excellent written communication skills and ability to work with clients remotely.
- Being comfortable speaking on camera.
- Full-time 100% commitment to the client.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- They are looking for long-term highly committed individuals to grow with the company.
Skills Required
* Knowledge in social media platforms such as YouTube, Instagram, and TikTok.
- Familiarity with systems like Clickfunnels, Asana, Slack, Active Campaign, Kajabi, Stripe, Skool, and Circle.
- Project Management (Asana/Notion/Monday.com).
- Understanding of Video Editing & Design (touchups/tweaks).
- Meeting Organization & Meeting Agendas (Google Calendar).
- Team & Client Communications (Slack.com).
- Spreadsheets (Google Sheets) & Note-Taking (Documents).
- Operations/Processes Support (SOPs).
- Attention to detail is crucial for this role.
- Excellent time management skills are required.
- Being personable and able to establish rapport with others is essential.
- Creativity will be beneficial in developing innovative solutions.
Free Education & Training Provided
You will have access to the training programs the client offers. Here, you'll learn through the Academy, a top-selling video training program designed for agents, everything you need to know about social media and content marketing.
Compensation & Benefits
* Full-Time & Fully Remote Opportunity.
- Independent Contractor-Based Position, however seeking long-term team member. 2 year commitment.
- $1500 usd a month.
Why Join arenaflex?
* Opportunity to work with a leading provider of innovative solutions for businesses looking to grow their online presence.
- Collaborative and dynamic work environment.
- Access to training programs and continuous learning opportunities.
- Competitive compensation and benefits package.
- Opportunity to grow and develop your skills and career.
How to Apply
If you're a motivated and results-oriented individual who is passionate about digital marketing and customer success, we encourage you to apply for this exciting opportunity. Please review all the requirements before applying. Thank you. Apply Job! Apply for this job