Guest Care Attendant - Mandarin Speaker

About Dubai Holding Entertainment

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

Job Overview

Here's your chance to step into the role of Guest Care Attendant – Mandarin Speaker – AIN Dubai - Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Greet and assist guests courteously upon arrival and throughout their visit
• Provide accurate information about Ain Dubai’s attractions, services, and facilities
• Respond promptly to guest inquiries, concerns, and feedback, escalating when necessary
• Ensure cleanliness and orderliness in guest areas, including queue lines, cabins, and waiting zones
• Support crowd control and guest flow during peak hours and special events
• Monitor guest safety and comfort, reporting any incidents or hazards to the supervisor
• Assist in the implementation of guest service initiatives and promotional activities
• Follow all operational procedures and safety protocols to ensure a secure environment

About you

The preferred candidate for this role should possess the following experience and credentials:

• Mandarin speaker
• High School Diploma or equivalent
• 1–2 years in a guest-facing role, preferably in attractions, hospitality, or customer service environments
• Basic understanding of guest service protocols and safety procedures
• Strong communication and problem-solving skills
• Ability to remain calm and professional in high-pressure situations
• Familiarity with point-of-sale or ticketing systems is a plus

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!