Experienced Contract Customer Service Representative – Healthcare Benefits Support

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's growing team as a Contract Customer Service Representative. As a key member of our member services team, you will play a vital role in helping our members navigate the complexities of healthcare benefits and find the right care for their needs.

About blithequark

At blithequark, we are revolutionizing the healthcare economy by providing high-quality, affordable care for all. Our innovative approach empowers employers to restructure their healthcare benefits, directing employees to higher-quality and lower-cost healthcare providers. By doing so, we create a win-win situation where patients receive better health outcomes, and doctors are rewarded for practicing well, not just performing more procedures. With the support of top-tier venture capital firms and a rapidly growing team, we are poised to make a significant impact in the healthcare industry.

Your Role at blithequark

As a Contract Customer Service Representative, you will be the voice of blithequark, engaging with our members via phone, chat, and email to provide education, guidance, and support. You will become an expert on our product, operations, and the needs of our members, using your knowledge to resolve complex issues and provide exceptional service. Your passion for helping others and proactive problem-solving skills will enable you to make a tangible difference in the lives of our members.

Responsibilities

* Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefits and find the right provider for their needs

• Following documented best practices for handling member inquiries and suggesting process improvements as you identify them
• Managing and organizing workload using blithequark's platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retaining a detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve blithequark's solution

Candidate Profile

* A passion for helping people solve their problems with an ability to think creatively and empathetically

• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor's degree is preferred but not required

What We Offer

* Competitive hourly rate: $17-19/hour

• Opportunity to work with a rapidly growing company in the healthcare industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible scheduling to accommodate your needs
• Recognition and rewards for outstanding performance

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion in the workplace. We strive to create a culture that is welcoming, inclusive, and respectful of all individuals. Our team is passionate about making a difference in the lives of our members and is committed to delivering exceptional service. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply.

How to Apply

To apply for this exciting opportunity, please submit your application through our website. We appreciate your interest in joining our team and look forward to reviewing your application.

Important Note

To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application.

Equal Employment Opportunity

blithequark is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities

blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of Job Scam Fraudsters

Our recruiters use blithequark.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]. Apply for this job