Experienced Regional Vice President, Customer Success – Global B2B Fintech Leader

At blithequark, we're revolutionizing the way businesses engage and pay their suppliers. As a rapidly growing private global B2B fintech company, we're on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers, recognized in the ProcureTech 100 for Procurement Innovation. We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. With over $85M in funding from leading investors, we're expanding our already robust footprint and looking for ambitious, fun people to join us on this mission.

Position Overview

We're hiring an Experienced Regional Vice President, Customer Success to launch new clients and develop customer relationships that promote retention, loyalty, and growth. As a key member of our team, you'll cover worldwide customers, track record thriving in a high-growth startup, and have a strong understanding of Procurement customers. You'll work closely with customers to ensure high levels of satisfaction, identify growth opportunities, and support issue resolutions. Your responsibilities will include full account management, strategic positioning, product promotion, and driving the customer organization's adoption of blithequark.

The Role

As an Experienced Regional Vice President, Customer Success, you'll be responsible for:

• Overseeing and driving the launch of new clients, including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
• Identifying key client contacts to build a network, connect with SMEs, users, and drive adoption
• Overseeing and addressing any client or supplier support or technical issues
• Performing data analytics and watching KPIs to drive blithequark usage and revenue growth
• Conducting Business Reviews with Clients, including executive sponsors
• Providing projections per client and measuring progress against projections
• Identifying and executing on new business and client expansion opportunities
• Identifying product enhancements, improvements, or expansions to meet the needs of blithequark customers and create value for the organization and our clients
• Creating policies and procedures to optimize customer experience
• Developing infrastructure and ways of working to directly support scaling the business
• Supporting sales as needed

Qualifications

To succeed in this role, you'll need:

• Relevant experience in Procurement, Procurement Operations, or Procurement transformation
• Experience working with large Fortune 500 companies
• Fantastic interpersonal leadership and influencing skills
• Highly organized and an excellent communicator, both oral and written
• The ability to influence clients to do more, while building relationships and establishing trust
• Self-motivation and self-direction, constantly seeking out new contacts and coming up with innovative approaches to grow blithequark's business
• Fluency in Italian is an advantage

Core Skills

You'll need to possess:

• A Bachelor's or Advanced Degree in areas such as Business, IT, Purchasing, Finance
• Proficiency in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software

Why Work With Us

At blithequark, we're a team of humble, hungry, intelligent, and collaborative individuals who are passionate about revolutionizing the way businesses engage and pay their suppliers.

We offer

• Unlimited PTO and a flexible working environment
• Competitive compensation and benefits package
• Home Office Setup
• Company-wide team outings

Equal Opportunity Employer

We're committed to being an equal opportunity employer, cultivating a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. If you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Apply for this job