Experienced Bilingual Korean Customer Support Specialist – Healthcare Technology and Patient Care
Are you passionate about delivering exceptional patient care and support in a dynamic, fast-growing healthcare technology company? Do you possess excellent communication skills in both Korean and English, with a strong background in customer service and a keen interest in the healthcare industry? If so, we invite you to join our team at blithequark as a Bilingual Korean Customer Support Specialist.
About blithequark
blithequark is a pioneering healthcare technology company that is revolutionizing the way patients access and afford their prescriptions. Our mission is to make healthcare more accessible, affordable, and equitable for everyone. We are a highly collaborative team of innovators, operators, and builders who are passionate about inventing new ways to improve the lives of our customers. With a strong focus on patient care, we strive to deliver exceptional support and services that meet the unique needs of our patients.
Responsibilities
As a Bilingual Korean Customer Support Specialist at blithequark, you will play a critical role in providing top-notch patient care and support to our patients, doctors, and insurers. Your responsibilities will include:
* Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
* Providing patient care to accurately support pharma programs and triage to appropriate teams when required
* Striving to meet and exceed structured performance targets
* Documenting all call information and data discovery according to operating procedures
* Utilizing Knowledge Base materials as a foundation for resolving inquiries
* Maintaining confidentiality of patient and proprietary information
* Developing a working knowledge of company-related security and privacy practices
* Participating in continued education on product changes, new features, and product launches
* Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes
Requirements
To succeed in this role, you will need to possess:
* Bilingual Korean required, with a strong command of the English language
* High school diploma or GED required, Bachelor's degree strongly preferred
* Customer service or inbound call center experience required
* Healthcare, pharmacy, or other relevant industry experience strongly preferred
* Strong verbal and written communication skills
* Sound technical skills, analytical ability, good judgment, and strong operational focus
* A passion for providing top-notch patient care
* Ability to work with peers in a team effort and cross-functionally
* Strong technical aptitude and ability to learn complex new software
Location and Hours
This is a full-time position, 40 hours per week, with rotating Saturdays (1/month) from 9am-5pm. You will be required to work various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm, Monday-Friday. Scheduling flexibility is essential, as your schedule may change over time according to business needs. The position is based at our onsite location: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017.
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
* Medical, dental, and vision insurance plans that fit your needs
* 401(k) retirement plan
* Paid time off, sick time, and holidays
* Paid parental/baby bonding leave
* Daily meal stipend for onsite marketplace
* Pre-tax transit benefits and free onsite parking
Why Join Us
At blithequark, we are committed to creating a workplace culture that values diversity, inclusivity, and collaboration. We are an equal opportunity employer and welcome applications from candidates of all backgrounds. If you are passionate about delivering exceptional patient care and support, and are eager to join a dynamic, fast-growing healthcare technology company, we invite you to apply for this exciting opportunity.
How to Apply
To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!