Experienced Customer Success Manager for Small to Medium Businesses (SMB) at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Success Manager for Small to Medium Businesses (SMB).

About blithequark

blithequark is a cutting-edge AI Sales Assistant Platform (ASAP) that revolutionizes the sales process by automating busywork and empowering sales teams to focus on what matters most – building relationships and driving revenue growth. Our platform has helped thousands of sales reps hit their quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. With a growing list of satisfied customers, including industry leaders like 1Password, Fivetran, and Greenhouse, we're on a mission to transform the sales landscape and make a lasting impact on the world.

The Role

As an Experienced Customer Success Manager for SMB at blithequark, you'll play a critical role in ensuring our customers maximize their value from our platform and achieve their business goals. You'll be responsible for managing a portfolio of 150 SMB accounts, providing exceptional onboarding experiences, proactively identifying areas of improvement, and developing strategic plans to drive customer success and retention.

Responsibilities

* Manage a portfolio of 150 SMB accounts, maximizing the impact and value of blithequark to users, stakeholders, and their business

• Onboard new customers, ensuring a seamless integration of blithequark into their sales processes
• Analyze customer usage metrics to identify blithequark features that might provide value and proactively lead upsell conversations
• Monitor customer health metrics and develop proactive plans to address areas of concern
• Assist with Technical Support for your customers as needed
• Help develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently
• Serve as the voice of the customer within blithequark, providing product feedback to ensure SMB customer requirements are successfully met

Requirements

* 1+ years of SDR experience

• 1+ years of customer onboarding and support experience with a B2B SaaS tool
• Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
• 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
• Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

What We Offer

We're committed to providing a competitive compensation package, generous perks, and comprehensive benefits to our employees. Our goal is to attract and retain the best talent in the industry, and we're willing to invest in our people to ensure their success and growth.

Work Environment and Culture

As a member of our team, you'll be part of a dynamic and inclusive work environment that values collaboration, innovation, and continuous learning. Our San Francisco office is a hub of creativity and energy, where you'll have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer experiences.

Equal Employment Opportunity Statement

blithequark is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and join our team. If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity to join our team at blithequark. Apply for this job