Experienced Full Stack Enterprise Customer Success Manager – Driving Business Transformation and Growth at blithequark

Are you a seasoned Customer Success professional with a passion for driving business growth and transformation? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we have an exciting opportunity for you to join blithequark, a leading upskilling platform for AI and Tech adoption, as an Enterprise Customer Success Manager.

About blithequark

blithequark is revolutionizing the way organizations approach human capital development by harnessing the power of AI, data, and tech to deliver equitable access to economic opportunity for everyone. With a strong operational footprint and 800+ employees globally, we are committed to scaling our impact and making a meaningful difference in the lives of individuals and businesses alike.

The Opportunity

As an Enterprise Customer Success Manager at blithequark, you will play a critical role in driving business growth and transformation for our high-value clients. You will work closely with senior leaders to understand their strategic objectives and deliver against them, building and managing relationships that drive mutual success. Your expertise will be essential in crafting Joint Success Plans that accelerate our clients' workforce transformation, using data and shared metrics to prove the impact on their business.

Key Responsibilities

* Manage a multimillion-pound book of business of our highest-value clients, working closely with our enterprise customers to understand their strategic objectives and deliver against them

• Take a consultative approach to building cross-functional relationships that deliver mutual success
• Build and manage relationships with senior leaders to solve complex challenges, both internally and externally
• Partner with clients to craft Joint Success Plans to accelerate the client's workforce transformation, using data and shared metrics to prove the impact on their business
• Facilitate business reviews with decision-makers and business champions, where we demonstrate value realized and codify corrective action plans where necessary
• Continuously develop yourself through our feedback culture and be trained by world-class blithequark leaders, to accelerate your career long-term here

About You

* 4+ years of Customer Success, Sales, Account Management experience

• Experience working with and influencing C-suite, C-1, and/or C-2 execs in FTSE organizations
• Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment
• Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail
• Proven ability to influence cross-functional teams (e.g., product and sales) to get things done
• Comfortable in a fast-paced, ever-changing environment (previous startup or consulting experience preferred)
• You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook

How We Hire

At blithequark, we believe in hiring exceptional talent who share our values and are passionate about making a difference. Our hiring process is designed to be fair, transparent, and inclusive, and we are committed to providing a positive and supportive experience for all candidates.

Benefits

* Time off: 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days, and 2 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness: private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership, and wellness resources through Gympass and access to Spill – all in one mental health support
• Hybrid work offering – and the opportunity to take part in our work-from-anywhere scheme
• Team fun – weekly socials, company-wide events, and office snacks!

Our Commitment to Diversity, Equity, and Inclusion

At blithequark, we are committed to creating an inclusive and equitable work environment where everyone feels valued, respected, and empowered to succeed. We believe that diversity is a strength, and we are proud to be an equal opportunities employer.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time, we cannot offer sponsorship for this role, and we cannot consider overseas applications.

Safeguarding

All posts in blithequark involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. If you are a motivated and results-driven individual who is passionate about driving business growth and transformation, we encourage you to apply for this exciting opportunity to join blithequark as an Enterprise Customer Success Manager. Apply for this job