Experienced Patient Customer Service Representative – Remote Work Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning new skills? If so, we invite you to join the Patient Customer Service team at blithequark, a leading healthcare company dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. At blithequark, we believe that our employees are the driving force behind our success. We offer a dynamic and supportive work environment that fosters growth, learning, and engagement. As a Patient Customer Service Representative, you will play a vital role in delivering exemplary customer experiences through innovation and continuous improvement. If you are looking for a career where you can make a difference, learn new skills, and pursue opportunities for advancement, then blithequark is the place for you!

Responsibilities:

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing empathetic and solution-focused support to resolve billing inquiries and concerns.

• Initiate payment plans for patients with outstanding balances, ensuring timely and effective resolution of financial obligations.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and customer-centric approach.
• Maintain performance goals, consistently meeting or exceeding productivity and quality standards.
• Develop proficiency with processes and systems through a structured training program, ensuring seamless integration into the team.

Knowledge, Skills, and Abilities:

* Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and transactions.
• Strong communication and interpersonal skills, building rapport with patients, healthcare providers, and internal stakeholders.
• Excellent organization and time management skills, prioritizing tasks and managing multiple responsibilities.
• Proficiency navigating multiple computer screens and applications, including CRM systems and other software tools.
• Alpha-Numeric data entry proficiency, accurately capturing and processing patient information.
• Ability to work independently, managing time and tasks effectively in a remote work environment.

Requirements:

* High School Diploma or equivalent, with a strong foundation in communication, customer service, and problem-solving.

• Remote work experience, with a dedicated home workspace and reliable internet connection.
• Ability to manage time and tasks independently, maintaining productivity and meeting performance goals.
• Previous medical and/or call center experience a plus, with a strong understanding of healthcare billing and insurance processes.

Technical Requirements:

* Internet download speed of at least 50 megabytes per second, ensuring seamless connectivity and data transfer.

• No satellite internet, with a reliable and stable connection to support remote work.
• Ability to connect equipment to a router/modem with an Ethernet cord, ensuring secure and efficient data transfer.

Why Join blithequark as a Patient Customer Service Representative?

* Work from home opportunity, enjoying the flexibility and convenience of remote work.

• Quarterly variable bonus potential, recognizing and rewarding outstanding performance.
• Generous paid time off, allowing for relaxation, rejuvenation, and personal pursuits.
• Medical, Vision, and Dental Insurance Options, ensuring comprehensive coverage for you and your loved ones.
• Flexible Spending Accounts, providing tax-advantaged savings for healthcare and dependent care expenses.
• 401(k) and Employee Stock Purchase plans, supporting long-term financial security and growth.
• No Charge Lab Testing, promoting health and wellness through convenient and accessible testing services.
• Fitness Reimbursement Program, encouraging physical activity and healthy lifestyles.
• And many more incentives, recognizing and rewarding your hard work and dedication.

Pay Range:

* $15.25-$21.00 per hour, or State/Local minimum wage, if higher.

Application Window:

* Application window closes on December 12, 2024.

Shift and Schedule:

* Monday-Friday, 11am-8pm EST (10am-7pm CST, 9am-6pm MST, 8am-5pm PST).

Benefits:

* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

* blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce.

• We do not tolerate harassment or discrimination of any kind, making employment decisions based on the needs of our business and the qualifications of the individual.
• We strive for a workplace that is free from bias and prejudice, where all employees can thrive and reach their full potential.

Accessibility and Accommodations:

* If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility ([email protected]).

Privacy Statement:

* For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.blithequark.com/about/web-privacy-policy).

Apply Now:

* Ready to join the Patient Customer Service team at blithequark? Click the link below to apply: Apply Job! Apply for this job