Experienced Customer Service Manager – Delivering Exceptional Air Travel Experiences at blithequark

Are you ready to embark on a journey that combines your passion for delivering exceptional customer experiences with your desire to grow professionally? Look no further than blithequark, where we're seeking an experienced Customer Service Manager to join our team. As a Customer Service Manager at blithequark, you'll be responsible for driving operational excellence while fostering a culture of safety, teamwork, and continuous improvement.

Why You'll Love This Role

At blithequark, we're committed to creating a workplace that's as unique as our customers. As a Customer Service Manager, you'll have the opportunity to develop your skills, knowledge, and leadership abilities within our organization. You'll be part of a dynamic team that's passionate about delivering exceptional air travel experiences, and you'll have the chance to make a real impact on our customers' lives.

What You'll Do

As a Customer Service Manager at blithequark, your primary responsibilities will include:

• Driving operational excellence while maintaining a safety-conscious culture that prioritizes employee and customer well-being
• Identifying and addressing safety concerns, and implementing corrective actions as needed
• Setting and achieving team and individual goals that align with departmental and organizational objectives
• Mentoring and guiding frontline colleagues in areas such as customer service, communication, and company culture
• Establishing and maintaining effective relationships with colleagues, departments, and external partners to achieve shared goals
• Ensuring the continuous safety and reliability of our operations through self-reviews, observations, root cause analyses, and other related safety commitments
• Facilitating communication and collaboration among teams to achieve shared objectives
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies and procedures
• Embodying our core values: Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability
• Managing escalated customer issues and being visible to colleagues when issues arise
• Communicating key corporate and local information to frontline leaders in a timely and effective manner
• Setting expectations and ensuring colleagues understand the why behind priorities and criticalities
• Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders

Favored Capabilities and Qualifications

While we welcome applications from candidates with a range of backgrounds and experiences, we're particularly interested in those with:

• Bachelor's degree
• Past airport customer service experience
• 3+ years of experience leading others
• Knowledge of organizational policies and procedures, as well as functional automation applications
• Strong communication, interpersonal, and leadership skills
• Ability to work independently and collaboratively
• Ability to work under pressure and prioritize tasks effectively
• Ability to focus on and execute with a need for speed and accuracy
• Ability to use sound business judgment to resolve issues with internal and external customers
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• USPS clearance or ability to obtain USPS clearance (USPS has a five-year US residency requirement)
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts, including weekends, holidays, and days off

What You'll Get

As a valued member of our team, you'll enjoy a range of benefits, including:

• Medical, dental, prescription, and vision benefits from day one
• Virtual doctor visits, flexible spending accounts, and other health programs to help you stay well
• 401(k) program with employer contributions available after one year
• Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
• Opportunities for professional growth and development, including training and mentorship programs
• A comprehensive workplace that values diversity, equity, and inclusion, with over 20 Employee Business Resource Groups (EBRGs) that connect colleagues to clients, providers, networks, and investors

Join Our Team

At blithequark, we're committed to creating a workplace that's as unique as our customers. If you're passionate about delivering exceptional customer experiences and growing professionally, we encourage you to apply for this exciting opportunity. Join our team and become part of a dynamic organization that's shaping the future of air travel. Apply Now! Apply for this job