Experienced Customer Experience Chatroom Operator – Remote Conversion Improvement Team
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Experience Chatroom Operator. As a key member of our Conversion Improvement team, you will play a vital role in shaping the conversational experience for our clients' customers, leveraging your exceptional communication skills, attention to detail, and ability to empathize with consumers.
About blithequark
blithequark is a cutting-edge technology company that empowers enterprises to connect with consumers through innovative conversational outreach strategies. Our AI-powered platform has handled over half a billion humanized conversations, enabling us to deliver automation at an unprecedented scale. With a focus on empowering enterprises to capture intent and drive meaningful conversations, we've experienced rapid growth since our founding in 2016. We're well-funded, and our team is expanding to accelerate the next era of growth and expansion.
Our Community
At blithequark, we're more than just a high-growth company – we're a community that values personal growth, collaboration, and innovation. Even though we work remotely, we maintain a strong sense of camaraderie and shared purpose. Every member of our team has a direct impact on our company's success, and we're committed to fostering an environment where you can love the product you work on, solve hard problems, and grow your career.
Job Overview
As a Customer Experience Chatroom Operator, you will be responsible for responding to inbound messages via our chat room, providing thoughtful, articulate, and accurate guidance to consumers. You will work closely with your teammates to ensure seamless conversations, escalate issues when necessary, and contribute to the improvement of our natural language model. Your work will have a direct impact on the success of our clients and the overall experience of their customers.
Key Responsibilities
* Respond to inbound messages via our chat room, utilizing point-and-click frequently asked questions canned responses, and creating ad-hoc responses that are relevant, appropriate, and compliant with industry standards
- Escalate conversations to leadership when necessary
- Document frequently asked questions for continual improvement
- Add relevancy to canned responses
- Maintain 98% or above accuracy in response handling
- Maintain a Replies per Hour rate of 60 replies per hour worked
- Participate in other projects as assigned
Required Skills and Abilities
* Experience in a Customer Service Chatroom environment
- Experience with writing responses to consumers in a real-time, chat-based environment
- Familiarity with verticals like Automobile Insurance, Health Insurance, and Prescription Drug Plans
- Professionalism in all interactions
- Exceptional attention to detail, high standard of excellence/perfection
- Comfortability on a computer, advanced typing skills (no hunting and pecking)
- Good grammatical, spelling, and logic skills (free-typed responses must be grammar-checked and spell-checked)
- Exceptional verbal, communication, and written skills
- Reliable and responsible to a designated schedule
- Must have reliable strong internet/WiFi
Education
* High School or equivalent
- College Degree a plus
Core Values
At blithequark, we live by four core values that guide our actions and decisions:
- Lean: We strive to find the right balance between administration and action, streamlining processes to ensure efficiency and effectiveness.
- Passion: We're passionate about our work and committed to delivering exceptional results, taking on additional projects and roles to support our team and clients.
- Happiness: We believe in finding a balance between personal and work life, participating in group and team activities, and promoting overall wellness.
- Improve: We're always looking for ways to innovate and improve, bringing new ideas and solutions to leadership and contributing to the growth and success of our company.
- Team: We support and assist our teammates, taking on additional projects and roles to add value and contribute to the success of our company as a whole.
Benefits and Perks
* Full-time role with eligibility for blithequark's benefits program
- Opportunity to work from home with a flexible schedule
- Participation in group and team activities
- Access to overall wellness programs and additional benefits
- Opportunity to grow your career and take on new challenges
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our team, and submit your application through our online portal. We look forward to hearing from you! Apply for this job