[Remote] AWS Connect Engineer/Amazon Connect Developer - $77 on 1099 / $67 W2 - REMOTE
Note: The job is a remote job and is open to candidates in USA. Chandra Technologies, Inc. is seeking an AWS Connect Engineer/Amazon Connect Developer. The role involves building a fully functional Amazon Connect contact center and managing various aspects of the deployment, including IVR, call routing, and omnichannel communications.
Responsibilities
- Build a fully functional Amazon Connect contact center to replace the NV DMVs current call center with the minimum capabilities:
- IVR/IVA
- Call routing
- Call tree
- Skill based routing
- Call Queues
- Omnichannel communications
- Reporting via Lex
- Chatbot
- Work proactively to address and resolve issues that may impact release schedules.
- Manage version control systems to ensure accurate tracking and documentation of software changes.
- Coordinate the branching, merging, and tagging of code repositories.
- Oversee the build and deployment processes to ensure consistency and reliability.
- Collaborate with QA teams to ensure thorough testing of software releases.
- Implement and maintain quality gates to prevent the release of defective software.
- Evaluate and optimize release processes to improve efficiency and reduce time-to-market.
- Stay current on industry trends.
- Monitor and address issues reported post-release, working closely with support teams to provide timely resolutions.
- Migrate NV DMV, Modernize and deploy customer call centers to the Amazon Connect platform
- Build and continuously update call flows and IVRs within Amazon Connect.
- Export current day Chatbot into the Amazon Connect ecosystem. This should also include updating DMV Chatbot to utilize functionality within Amazon Connect.
- Develop Amazon Connect A.I which includes, but is not limited to:
- Amazon Q
- Lex
- Contact Lens
- Explore and evaluate leading edge technologies for integration into customer environments
- Solution, migrate and optimize customer workloads from on-premise environments into AWS
- Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS
- Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security
- Assist in creating test scripts prior to promoting changes based on vendor lead build cycles after each successful sprint.
- Assist in creating training requirements for end-users.
Skills
- Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field.
- 3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform.
- Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Salesforce.
- Experience with virtual network design, delivery and troubleshooting in AWS.
- Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill- Based Routing, Live Chat Experience with process flow documentation creation.
- Strong interpersonal, verbal, and written communication skills.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar.
- Experience with automated testing and quality monitoring tools that interface with Amazon Connect.
- Familiarity with Amazon Connect, Salesforce, and Mulesoft.
- Strong understanding of version control systems, build and deployment processes, and release automation tools.
- Excellent communication and interpersonal skills to effectively collaborate with cross- functional teams.
- Analytical and problem-solving abilities to identify and address release-related challenges.
- Familiarity with agile methodologies and project management practices.
- Knowledge of DevOps principles and practices.
- Participate in overall project implementation utilizing best practices in strategic planning, Information and logistics management.
- Manage/mitigate risks and issues and take corrective action.
- Develop, maintain, and update business and functional requirements.
- Align the deliverables to the DTE project plan and the desired outcome.
- Create and maintain project documentation.
- Excellent analytical and communication skills required to effectively work in the field of applications development and maintenance.
- Excellent at Understanding Integration Technologies and Domains and work flows.
Company Overview
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