Experienced Customer Care Agent – Live Chat Support for blithequark
Are you a highly motivated and adventurous individual looking for a challenging and rewarding role in customer care? Do you thrive in a fast-paced, team-oriented environment where creativity and problem-solving skills are valued? Look no further than blithequark, the fastest growing online retailer in the Lighting Industry, as we seek experienced Customer Care Agents to join our team.
About blithequark
blithequark is a dynamic and innovative company that prides itself on providing exceptional customer service and creating a positive, team-oriented work environment. Our office in Selinsgrove, Pennsylvania is a hub of friendly and motivated individuals who work hard to move forward, but also know how to have fun. We're not just looking for team members who can follow the status quo – we're looking for individuals who are adventurous, willing to learn new skills, and think outside the box to come up with innovative solutions.
Why Join blithequark?
* We were ranked as a top 5 place to work in the state of Pennsylvania in 2021 and recognized by Newsweek magazine as providing Best Customer Service in the country.
- Our team-oriented environment is full of friendly and motivated individuals who are passionate about delivering exceptional customer experiences.
- We offer flexible full-time schedules during our customer service hours of 8 am – 6 pm, Monday through Friday.
- Our competitive compensation package includes a starting rate of $16.00/hour, with a $1/hour increase after a 60-day provisional period, plus quarterly bonuses and commissions on product sales.
Key Responsibilities:
* Provide exceptional customer service to blithequark customers via phone, live chat, and email.
- Respond to customer inquiries, resolve issues, and create raving fans for blithequark every day.
- Work independently to solve unique problems and think creatively to come up with innovative solutions.
- Collaborate with the team to achieve customer service goals and objectives.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Essential Qualifications:
* High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience, preferably in a call center or live chat environment.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Basic computer skills and proficiency in Microsoft Office.
Preferred Qualifications:
* Experience working in a fast-paced, dynamic environment.
- Knowledge of the lighting industry or related field.
- Certification in customer service or a related field.
- Bilingual or multilingual skills.
- Experience with customer relationship management (CRM) software.
Skills and Competencies:
* Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Flexibility and adaptability in a fast-paced environment.
- Basic computer skills and proficiency in Microsoft Office.
- Ability to learn new skills and software quickly.
Career Growth Opportunities and Learning Benefits:
* Ongoing training and development to improve customer service skills and knowledge.
- Opportunities for advancement to leadership roles or specialized positions.
- Collaborative and supportive work environment that encourages creativity and innovation.
- Flexible scheduling and work-life balance.
Work Environment and Company Culture:
* Our office in Selinsgrove, Pennsylvania is a hub of friendly and motivated individuals who work hard to move forward, but also know how to have fun.
- We pride ourselves on being a team-oriented, positive environment that values creativity and problem-solving skills.
- We offer a variety of perks and benefits, including flexible scheduling, quarterly bonuses, and commissions on product sales.
Compensation and Benefits:
* Starting rate of $16.00/hour, with a $1/hour increase after a 60-day provisional period.
- Quarterly bonuses and commissions on product sales.
- Flexible scheduling and work-life balance.
- Ongoing training and development to improve customer service skills and knowledge.
- Collaborative and supportive work environment that encourages creativity and innovation.
How to Apply:
If you're a motivated and adventurous individual looking for a challenging and rewarding role in customer care, apply now to join the blithequark team. We can't wait to hear from you! Apply for this job