Experienced Patient Care Liaison - Virtual Pharmacy Technician for Sustainable Healthcare Solutions
Are you a compassionate and detail-oriented Certified Pharmacy Technician looking to make a meaningful impact in the healthcare industry? Do you share our passion for sustainability and innovation? We're seeking an experienced Patient Care Liaison to join our Cabinet Rx Team, where you'll play a vital role in empowering customers to achieve better overall wellness and sustainability.
About Cabinet
At Cabinet, we're revolutionizing the healthcare industry by creating high-quality, sustainable healthcare products in iconic, eco-friendly packaging. Our mission is to eliminate single-use plastic in medicine and provide healthcare solutions that are more human and earth-centric. We're a team of passionate individuals with diverse experience in the top consumer startups and healthcare worlds, and we're committed to making a positive impact on the environment and our communities.
The Role
As a Patient Care Liaison, you'll be responsible for providing exceptional customer service, resolving issues proactively, and collaborating with our team to streamline and maintain an efficient workflow. You'll work closely with our Partner Pharmacy to address urgent or time-sensitive customer needs, ensuring a unified and efficient service delivery. This is a remote role, and you'll have the flexibility to work from home while being part of a dynamic and supportive team.
Key Job Responsibilities
* Enhanced Customer Engagement and Support: Take an active role in engaging with our customer experience (CX) team and new customers, focusing on refining our team's customer interaction skills to enhance the onboarding experience.
- Proactive Issue Resolution: Demonstrate a proactive approach in identifying and resolving customer issues to maintain a seamless and positive experience.
- Streamlined Communication Coordination: Ensure efficient communication management by handling inbound and outbound communications that do not require direct intervention from a clinical pharmacist.
- Workflow Optimization: Collaborate with team members to streamline and maintain an efficient workflow, ensuring that customer service level agreements are met and all interactions are documented thoroughly.
- Prompt Medication Services: Specialize in processing medication requests with promptness and precision, striking the perfect balance between building strong customer relationships and adhering to service speed and safety standards.
- Collaborative Partnership with Pharmacies: Work closely with the Partner Pharmacy to address any urgent or time-sensitive customer needs, ensuring a unified and efficient service delivery.
- Adherence to Policies and Professional Development: Maintain strict compliance with all Cabinet Rx policies and procedures, contributing to the high standards of service.
- Commitment to Continuous Improvement: Embrace continuous learning, staying abreast of the latest trends and best practices in the virtual pharmacy domain.
Essential Qualifications
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Certified Pharmacy Technician (PTCB/ExCPT) certification
* Minimum of 3 years of experience as a Certified Pharmacy Technician in a customer-facing role * Excellent communication and problem-solving skills, with a strong focus on customer service *
Knowledge of pharmacy rules and regulations
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Top-tier writing and communication skills
Preferred Qualifications
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Experience working with start-ups
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Interest in sustainability
Skills and Competencies
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Ability to work independently and reliably in a remote setting
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Strong organizational and time management skills
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Excellent communication and interpersonal skills
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Ability to adapt to changing priorities and deadlines
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Strong problem-solving and analytical skills
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Commitment to continuous learning and professional development
Career Growth Opportunities and Learning Benefits
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Opportunities for professional growth and development in a dynamic and supportive team
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Access to training programs and resources to enhance your skills and knowledge
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Collaborative and inclusive work environment that fosters open communication and feedback
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Flexible work arrangements and remote work options
Work Environment and Company Culture
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Remote work arrangement with flexible hours
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Dynamic and supportive team environment
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Collaborative and inclusive work culture
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Opportunities for professional growth and development
Compensation, Perks, and Benefits
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Competitive hourly rate ($18.00 - $21.50 per hour, depending on experience and location)
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Flexible PTO policy and generous holiday schedule
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Cabinet 401(k) with 100% match up to 3% of earnings
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3 months paid parental leave program
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Stipend towards cell phone/internet for work from home
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Stipend towards home office setup
* Company-sponsored development and wellness programs (One Medical, Talkspace, Health Advocate, Kindbody Fertility) * Summer Fridays - company office hours are closed after 2pm on Fridays during the period between Memorial to Labor Day
How to Apply
If you're a motivated and compassionate Certified Pharmacy Technician looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job