Experienced Customer Support Agent – Thrilling Real-World Adventure Games

Are you a customer support expert with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a pioneering company that creates immersive, real-world adventure games that captivate players worldwide. As a Customer Support Agent at blithequark, you will be the first point of contact for customers, proactively solving their problems and turning enquiries into sales. You will work remotely, using your own laptop and internet connection, and have the flexibility to choose your own hours, with a minimum of one weekend day per week. Our freelance rate is £15 to £17 per hour, and we offer a comprehensive training program to ensure your success.

About blithequark

blithequark is a start-up that has revolutionized the gaming industry with its critically acclaimed, real-world adventure games. Our experiences have been featured in top-tier media outlets, including the BBC, Time Out London, and Metro, and we have partnered with renowned brands like The Guardian, Eastpak, and EON Productions. Our most recent game, 007: Shadow Of Spectre, is a collaboration with the James Bond film franchise, showcasing our commitment to innovation and excellence. As a member of our team, you will be part of a friendly, collaborative environment that values exceptional experiences, creativity, and transparency. We believe in empowering our team members to present their solutions to problems, and we have a company-wide workflow process based on kanban to ensure seamless scaling. Our culture is built on fairness, equal opportunity, and respect, and we encourage open communication and feedback.

Key Responsibilities

As a Customer Support Agent at blithequark, your key responsibilities will include:

• Being the first point of contact for customers, proactively solving their problems and turning enquiries into sales
• Responding to email, chat, and social media using the customer support platform, Zendesk
• Finding opportunities to turn enquiries into sales
• Raising game issues with the Game team to be fixed
• Following established processes and guidance to meet Customer Support objectives
• Working remotely, using your own laptop and internet connection

Benefits

As a Customer Support Agent at blithequark, you will enjoy the following benefits:

• Join a friendly team that values exceptional experiences and creativity
• Complimentary tickets for blithequark games for you and your friends
• Opportunity to work remote or come into the office
• Comprehensive training program to ensure your success
• Flexible hours, with a minimum of one weekend day per week
• Freelance rate of £15 to £17 per hour

Availability Requirements

We are looking for someone to work a minimum of one weekend day per week, with the potential for an additional shift per week. Customer support shifts are 8 hours long, and you will need to have a modern laptop and a good internet connection.

Requirements

To be successful as a Customer Support Agent at blithequark, you will need to have:

• Demonstrable customer support skills
• A good head for problem-solving
• A modern laptop and a good internet connection
• Confidence and tact in communication
• Adaptability and ability to quickly assess and prioritise tasks
• Willingness to learn and ability to pick up new skills quickly
• Ability to unblock yourself by reading documentation

What We Offer

At blithequark, we offer a dynamic, fast-paced environment where you can grow and develop your skills. We believe in empowering our team members to present their solutions to problems, and we have a company-wide workflow process based on kanban to ensure seamless scaling. Our culture is built on fairness, equal opportunity, and respect, and we encourage open communication and feedback.

How to Apply

If you are a customer support expert with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and experience.

Contact Information

For more information about blithequark and our customer support role, please visit our website or contact us at [insert contact email or phone number].

Equal Opportunities

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion, and we believe that our team members' unique perspectives and experiences are essential to our success.

Data Protection

blithequark is committed to protecting your personal data and ensuring that it is processed in accordance with the General Data Protection Regulation (GDPR). For more information about how we process your data, please visit our website.

Closing Date

The deadline for applications is Wednesday, 25th September 23:59. We are interviewing on a rolling basis, so early applications are welcome. Apply for this job