Experienced Customer Support Specialist – Multilingual Technical Assistance for Global Clients
Are you passionate about delivering exceptional customer experiences and solving complex technical issues? Do you possess excellent communication skills in multiple languages and a strong desire to help others? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist, where you will play a vital role in providing top-notch technical assistance to our esteemed clients.
About blithequark
blithequark is a global leader in business outsourcing, offering a wide range of services to help companies streamline their operations and improve customer satisfaction. As a valued member of our team, you will be employed by blithequark but will be working closely with our client, Samsung, a renowned industry leader in technology. Our company culture is built on the principles of collaboration, innovation, and mutual respect, and we are committed to providing a supportive and inclusive work environment for all our employees.
Job Summary
As a Customer Support Specialist at blithequark, you will be responsible for providing technical and non-technical assistance to Samsung's customers through various communication channels, including phone, email, and chat. You will be the primary point of contact for customers, resolving their inquiries and issues in a timely and efficient manner. Your exceptional communication skills, technical expertise, and problem-solving abilities will enable you to provide personalized solutions that meet the unique needs of each customer.
Key Responsibilities
* Answer incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers
- Develop and implement efficient solutions to customer inquiries, ensuring high levels of customer satisfaction
- Treat customers with respect and professionalism, adhering to company policies and procedures
- Collaborate with internal teams to resolve complex issues and improve customer experience
- Participate in ongoing training and development programs to enhance technical skills and knowledge
Essential Qualifications
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although not mandatory)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Proficiency in using technology, including CRM systems and communication tools
Preferred Qualifications
* Experience working with Samsung products or services
- Knowledge of technical support software and tools
- Certification in customer service or technical support
- Experience working in a remote or virtual environment
What We Offer
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of €8.03 to €8.56 (during trial period and after)
- Performance-based bonuses
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- Ongoing training and development programs to enhance technical skills and knowledge
- A comprehensive benefits package, including health insurance, paid time off, and more
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have the opportunity to:
- Develop your technical skills and knowledge through ongoing training and development programs
- Take on additional responsibilities and leadership roles within the team
- Participate in cross-functional projects and initiatives to drive business growth and innovation
- Collaborate with internal teams to resolve complex issues and improve customer experience
- Pursue career advancement opportunities within the company
Work Environment and Company Culture
Our company culture is built on the principles of collaboration, innovation, and mutual respect. We believe in creating a supportive and inclusive work environment that fosters growth, learning, and success. As a remote employee, you will have the flexibility to work from home in Lithuania, with access to our virtual collaboration tools and resources.
Compensation and Benefits
We offer a competitive compensation package, including an hourly rate of €8.03 to €8.56 (during trial period and after), as well as performance-based bonuses. Our comprehensive benefits package includes health insurance, paid time off, and more.
How to Apply
If you are passionate about delivering exceptional customer experiences and solving complex technical issues, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to reviewing your application and discussing this opportunity further.
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09-19 (8.5 hours/shift)
Equal Employment Opportunities
blithequark is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Apply for this job