Customer Success Manager (CSM) - VC Backed Startups - New York

Join SignalFire’s Talent Network for Customer Success Professionals at VC-Backed Startups This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring GTM talent. At SignalFire, we partner with top early-stage startups that are shaping the future of technology. Our portfolio spans 200+ innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS. We’re looking to connect with exceptional Customer Success Managers (CSMs) and Customer Success Leaders who are passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire’s Talent Network, your profile will be shared with our portfolio companies, giving you visibility into exclusive early-stage opportunities that may not be publicly listed. This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring customer success leaders. If a company is interested in your background, they may reach out directly. Who Should Join? We’re looking for customer success professionals who are: ✔ Passionate about building and scaling customer success functions from the ground up ✔ Experienced in driving customer retention, expansion, and advocacy ✔ Excited to work closely with founders, product teams, and GTM leaders to shape the customer journey Typical Roles & Responsibilities

• Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
• Develop and execute customer success strategies to drive renewals and expansion
• Act as a trusted advisor to customers, helping them achieve their business goals
• Build scalable customer onboarding, enablement, and support processes
• Collaborate cross-functionally with product, sales, and marketing to improve customer experience
• Develop playbooks and success metrics to measure and optimize customer engagement
• Advocate for customer needs and provide feedback to product and engineering teams
• Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)

Common Qualifications While each startup has its own hiring criteria, many customer success roles in our network look for:

• 3+ years of experience in customer success, account management, or a related function
• Experience at a high-growth startup or SaaS company
• Proven ability to drive renewals, expansion, and customer retention
• Strong relationship-building and communication skills
• Experience working with B2B SaaS, enterprise customers, or technical products is a plus
• Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
• Data-driven mindset with experience tracking NPS, churn, and engagement metrics

Tools & Technologies You Might Work With:

• Customer Success & CRM: Gainsight, ChurnZero, Totango, HubSpot, Salesforce
• Support & Onboarding: Zendesk, Intercom, Help Scout, Gong
• Collaboration & Documentation: Slack, Notion, Confluence, Loom
• Analytics & Data: Tableau, Looker, Google Analytics, SQL

⏭️ What Happens Next?

• Submit your application to join SignalFire’s Talent Ecosystem.
• We review applications on an ongoing basis to identify strong candidates.
• If there’s a match, a SignalFire talent partner or a leader from one of our startups may reach out directly.
• No match yet? We’ll keep your profile on file for future customer success roles in our portfolio.

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