Experienced Ecommerce Customer Service Representative – Remote Data Entry Position for Hobby Lobby's Online Business
About Hobby Lobby
Hobby Lobby is a leading American craft retailer that has been a household name for over four decades. Founded in 1972 by David Green, the company has grown from a single store in Oklahoma to a national chain with over 800 locations across the United States. Hobby Lobby's mission is to provide high-quality products and exceptional customer service to its customers, while also promoting a culture of innovation, teamwork, and community involvement.About the Role
We are seeking an experienced Ecommerce Customer Service Representative to join our Online Business team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. This is a full-time, remote position that offers a competitive hourly rate of $27-$35 per hour, depending on experience.Responsibilities
As an Ecommerce Customer Service Representative, you will be responsible for:- Providing superb customer service to clients by responding to calls with an expert, insightful, and thoughtful attitude.
- Answering client messages with clear, concise, and step-by-step guidelines.
- Entering and examining data within various computer applications, including our online catalog (www.hobbylobby.com).
- Processing and researching orders/requests.
- Performing other related duties as assigned by management.
Key Qualifications
To be successful in this role, you will need to possess the following qualifications:- Strong computer skills, with experience in MS Office, including Excel, Word, and PowerPoint.
- Excellent verbal and written communication skills.
- Great critical thinking skills, with the ability to adjust quickly to change and maintain attention to detail.
- The ability to perform multiple tasks and work under pressure in a fast-paced environment.
- Proficient grammar and writing skills.
- The ability to work independently and manage your time effectively.
- Bilingual in Spanish and English is an asset.
Preferred Qualifications
While not required, the following qualifications would be an asset:- Experience in a customer service or retail environment.
- Knowledge of computer-aided design (CAD) software or other design-related tools.
- Experience with data entry and analysis.
- Knowledge of e-commerce platforms and online marketplaces.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:- Competitive hourly rate of $27-$35 per hour.
- Medical, dental, and vision benefits.
- 401(k) program with company match.
- Paid vacation time.
- Personal time off (PTO).
- Employee discount.
- Life insurance and long-term disability protection.
- Flexible spending account.
- Occasional pay.
Work Environment and Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will still be an integral part of our team and will be expected to maintain regular working hours and adhere to our company policies and procedures. Our company culture is built on a foundation of innovation, teamwork, and community involvement, and we strive to create a positive and inclusive work environment for all our employees.Career Growth Opportunities and Learning Benefits
At Hobby Lobby, we believe in investing in our employees and providing opportunities for career growth and development. As an Ecommerce Customer Service Representative, you will have the opportunity to:- Develop your skills and knowledge in areas such as customer service, e-commerce, and data analysis.
- Take on additional responsibilities and contribute to the growth and success of our online business.
- Participate in training and development programs to enhance your skills and knowledge.
- Network with other employees and build relationships within our company.