Experienced Customer Service Representative – Hybrid Work Opportunity with KellyConnect
Are you a customer service professional looking for a new challenge that offers a perfect blend of work-life balance and career growth opportunities? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to explore this exciting opportunity as a Customer Service Representative with KellyConnect, a leading provider of workforce solutions.
About KellyConnect
At KellyConnect, we understand the importance of work-life balance and the need for flexibility in today's fast-paced world. That's why we're committed to providing our employees with a hybrid work solution that offers the best of both worlds. Our team of experienced professionals is dedicated to helping our clients achieve their goals, and we're now seeking a talented Customer Service Representative to join our team.
Schedule and Compensation Details
As a Customer Service Representative with KellyConnect, you'll enjoy a competitive pay rate of $26 per hour, plus a range of benefits and perks that will enhance your overall well-being. Our hybrid work solution offers the flexibility to work from home and in our office, with a schedule that includes:
- Office Rotation: Tuesday/Thursday and every other Friday
- Work from Home Rotation: Monday/Wednesday and every other Friday
Why Join KellyConnect?
We're more than just a company – we're a community of professionals who are passionate about helping others. As a Customer Service Representative with KellyConnect, you'll enjoy:
- Medical and dental benefits to support your physical and mental well-being
- Opportunities to gain valuable experience and develop your skills
- A positive and supportive work environment that fosters collaboration and growth
- Paid training to ensure you have the skills and knowledge to succeed in your role
Responsibilities
As a Customer Service Representative with KellyConnect, your typical day will involve:
- Processing product complaints through various communication channels, including phone, email, and chat
- Maintaining a positive experience while investigating complaints in a timely and courteous manner
- Accurately updating databases with pertinent details and product information
- Escalating issues based on severity to appropriate levels as needed
- Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints
Qualifications
We're looking for a talented Customer Service Representative who possesses:
- A high school diploma or equivalent
- At least 6 months of customer service experience
- Strong problem-solving and organizational skills
- Ability to work in a fast-paced environment
- Ability to work a hybrid work schedule comprised of weekly office and remote requirements
What's Next?
If you're excited about this opportunity and believe you have the skills and experience to succeed as a Customer Service Representative with KellyConnect, we invite you to apply. Our recruitment process is designed to be efficient and effective, with the following steps:
- Application: Submit your application, including your resume and a cover letter
- Screening: Our team will review your application and conduct a screening interview to assess your skills and experience
- Interview: If you progress to the next stage, you'll participate in a face-to-face or video interview with a member of our team
- Onboarding: If you're successful in your interview, you'll begin our onboarding process, which includes paid training and orientation
Join Our Team Today!
At KellyConnect, we're passionate about helping our employees achieve their career goals and grow professionally. We offer a range of benefits and perks that will enhance your overall well-being, including:
- Medical and dental benefits
- Paid training and development opportunities
- Flexible work arrangements
- Recognition and rewards for outstanding performance
If you're ready to take your career to the next level and join a dynamic team of professionals, we invite you to apply for this exciting opportunity as a Customer Service Representative with KellyConnect.
Apply Now!
To apply for this role, please click on the link below: Apply Job! For more information about KellyConnect and our current job openings, please visit our website: Browse Jobs Apply for this job