Director, Sales - CX Tech & CCaaS Partner - Remote Work Opportunity with Concentrix
About Concentrix and the Role
Concentrix is a leading global provider of customer experience (CX) solutions, and we're seeking a highly skilled and experienced sales professional to join our team as a Director, Sales - CX Tech & CCaaS Partner. This is a unique opportunity to work remotely from anywhere in the United States and play a pivotal role in driving business growth and expansion in the CX technology and Contact Center as a Service (CCaaS) markets.
Job Highlights
- Location: Remote (work from anywhere in the United States)
- Position: Director, Sales - CX Tech & CCaaS Partner
- Compensation: Competitive salary ranging from $140,000 to $210,000 per year, plus incentives
- Start Date: Immediate openings available
- Company: Concentrix, a leading global CX solutions provider
Your Impact
As a Director, Sales - CX Tech & CCaaS Partner at Concentrix, you will be responsible for driving revenue growth, expanding market presence, and building strategic partnerships in the CX technology and CCaaS markets. Your success will be the driving force behind our organization's growth, and you will play a key role in transforming how businesses operate in today's dynamic environment.
Responsibilities
- Accelerate Revenue and Market Presence: Spearhead initiatives to significantly increase revenue, pipeline, and market share for Concentrix CX Tech throughout the US market, with a focus on CCaaS partnerships.
- Achieve Sales Excellence: Consistently meet or surpass both quarterly and annual revenue/pipeline targets, demonstrating outstanding sales performance.
- Forge Strategic Partnerships: Cultivate and execute dynamic partnerships with priority partners, demonstrating a deep understanding of various deal types and seizing opportunities by suggesting tailored tech partner solutions proactively.
- Craft Compelling Value Propositions: Develop and communicate unique value propositions that distinctly set Concentrix apart from the competition, highlighting our unique advantages and compelling offerings in the marketplace.
- Engage in Industry Events: Actively participate in essential industry events hosted by key partners to expand networks and seize new opportunities.
- Strategically Implement Sales Plans: Formulate and execute targeted sales strategies to drive business growth and enhance market reach.
- Nurture a Thriving Pipeline: Sustain, expand, and help grow a robust pipeline that supports continual growth and opportunity.
- Collaborate Across Business Units: Partner efficiently with sales executives from various Concentrix units to expand reach and promote the adoption of CCaaS solutions.
- Lead Contract Negotiations: Oversee and manage contract negotiations in conjunction with internal stakeholders, ensuring favorable outcomes for all parties.
- Build Enduring Client Relationships: Foster and maintain long-term strategic relationships with key accounts, prioritizing mutual success and growth.
- Guarantee Customer Satisfaction: Commit to delivering exceptional customer satisfaction and enhancing client experiences.
- Travel Requirements: Prepare for moderate travel to support your role and initiatives.
Qualifications
Essential Qualifications:
- Extensive Sales Expertise: Possess at least 7 years of experience in technology-related sales or business development, with proven prowess in direct field selling of complex transformational technology solutions to Fortune 500 companies.
- Industry Background: Prior involvement in the Software/Infrastructure/Platform/Contact Center environments (SaaS, IaaS, PaaS, CCaaS) is essential.
- Exceptional Communication Skills: Excel in delivering presentations and engaging with executive-level stakeholders.
- Negotiation Expertise: Outstanding ability to negotiate favorable terms and build beneficial relationships.
- Proactive and Driven: Highly motivated self-starter who thrives in a dynamic, fast-paced team setting.
- Leadership Capabilities: Exhibit strong leadership skills, inspiring and guiding partnerships toward shared goals.
- Results-Oriented: Possess a relentless drive to achieve and surpass objectives.
Preferred Qualifications:
- Familiarity with CX Technology: Experience with Genesys, Amazon Connect, and other CX technology solutions is preferred.
- Consultative Selling Proficiency: Skilled in applying consultative selling techniques to understand and address client needs.
- Collaboration and Influence: Ability to collaborate effectively and influence outcomes in a "win as a team" environment.
- Resourcefulness: Adept at overcoming challenges with innovative solutions.
- Trusted Advisory Status: Considered a reliable advisor by both customers and colleagues, establishing trust and credibility.
Career Growth Opportunities and Learning Benefits
At Concentrix, we're committed to helping our employees grow and develop their skills. As a Director, Sales - CX Tech & CCaaS Partner, you'll have access to comprehensive training programs, mentorship opportunities, and career advancement paths. Our culture values innovation, teamwork, and customer satisfaction, and we're looking for talented professionals who share these values.
Work Environment and Company Culture
Concentrix is a global company with a diverse and inclusive culture. We offer a flexible work environment that supports remote work arrangements, allowing you to work from anywhere in the United States. Our company values are centered around customer satisfaction, innovation, and teamwork, and we're committed to creating a workplace that's engaging, challenging, and rewarding.
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- Salary: $140,000 to $210,000 per year, depending on experience and qualifications
- Incentives: Performance-based incentives that align with individual and company performance
- Benefits: Medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays
- Learning Days: Paid learning days to support your professional development
Conclusion
If you're a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Director, Sales - CX Tech & CCaaS Partner at Concentrix. With a competitive compensation package, comprehensive benefits, and a flexible work environment, this role offers a unique chance to drive business growth, build strategic partnerships, and advance your career in the CX technology and CCaaS markets.