Experienced Owner Service Agent - Inbound Customer Service Representative (Remote) in USA - GE Appliances

Join the GE Appliances Team: Making "Good Things, for Life" as an Owner Service Agent

At GE Appliances, a Haier company, we're driven by a passion to create innovative products and exceptional experiences for our customers. As the fastest-growing appliance company in the U.S., we're committed to fostering a culture that values diversity, creativity, and collaboration. Our mission is built on three core commitments: coming together, always looking for a better way, and creating possibilities. We're excited to invite talented individuals to join our team as an Owner Service Agent - Inbound Customer Service Representative (Remote) and be part of our journey to make a positive impact on the lives of our customers.

About the Role

As an Owner Service Agent, you will play a critical role in delivering exceptional customer service and support to GE Appliance owners. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries, concerns, and issues. This is a remote opportunity, allowing you to work from the comfort of your own home, within specific locations across the USA.

Key Responsibilities

• Provide owner-focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills to resolve inquiries related to parts sales, service, pre & post purchase.
• Respond to incoming calls, faxes, emails, chats, or written inquiries, and provide timely and effective solutions to customer concerns.
• Utilize GEA contact center systems to implement concession guidelines that are in the best interest of the owner and GEA.
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
• Adhere to safety policies and procedures to ensure a safe work environment for all.
• Support other parts of the business, as directed.
• Perform other duties as assigned.

Essential Qualifications

• High School Diploma or GED.
• Two+ years of sales or service experience desired.
• Passion for customer service and problem-solving.
• Excellent organizational skills, with the ability to prioritize and plan for rapid satisfactory resolution.
• Effective time management, ability to multi-task, and use critical thinking.
• Flexible with the ability to take direction from management yet work independently to achieve goals.
• Excellent written communication skills.
• Good typing ability and computer skills - comfortable navigating multiple online applications.
• Good listening and questioning skills, with the ability to resolve conflict.
• Exceptional sense of ownership with proven follow-through skills.
• Able to diffuse difficult situations or irate customers, resulting in satisfactory resolution.

Preferred Qualifications

• Proven negotiation & conflict resolution skills.
• Desire to work in a team environment to work towards common goals.
• Ability to remain calm and patient while handling challenging customer concerns.
• The ability to communicate effectively in English is a requirement.

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment.
• Local internet provider (no Satellite or DSL internet connections allowed due to security issues).
• Internet speeds must be as follows: Ping under 50, Download 50Mbps or higher, and Upload 15Mbps or higher.

Our Culture

At GE Appliances, we believe in fostering a culture that values diversity, creativity, and collaboration. We respect and value the unique backgrounds and experiences that everyone brings to our organization. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. We encourage and support the ideas, aspirations, and wellbeing of everyone - our employees and our communities.

Career Growth Opportunities and Learning Benefits

As an Owner Service Agent, you will have the opportunity to develop your skills and expertise in customer service, problem-solving, and conflict resolution. You will receive comprehensive training and support to ensure your success in the role. We also offer exciting promotional opportunities and career paths, allowing you to grow and advance within our organization.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base rate of $15.00 per hour plus performance-based incentives, paid weekly. Our comprehensive benefits package includes medical, dental, vision, short-term and long-term disability, life insurance, GE Appliance discounts, tuition reimbursement, and paid time off.

Why Join GE Appliances?

By joining our team as an Owner Service Agent, you will have the opportunity to make a positive impact on the lives of our customers. You will be part of a dynamic and growing organization that values diversity, creativity, and collaboration. We offer a flexible work environment, comprehensive training and support, and exciting career growth opportunities.

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Equal Opportunity Employer, we welcome applications from diverse candidates and are committed to creating a safe and inclusive workplace for all.

Don't miss this chance to join our team and be part of our mission to make "good things, for life." Apply now and take the first step towards a rewarding and challenging career with GE Appliances!