Remote Live Chat Representative - Customer Service & Sales Expert for Leading Tire Retailer - Tulsa, OK

Join Our Team: Be the Face of Exceptional Customer Service

At Mercer, we're not just a company; we're a community of professionals dedicated to delivering the "Unexpected Discount Tire Experience." We're on the lookout for a talented and charismatic Live Chat Representative to join our dynamic Sales Team. If you're passionate about providing top-notch customer service, have a knack for sales, and are looking for a flexible, remote work opportunity, we want to hear from you!

About Us

Mercer is a leading retailer in the tire industry, known for our commitment to customer safety, satisfaction, and our "Unexpected Discount Tire Experience" promise. We're a team of innovators, thinkers, and doers who are passionate about what we do. Our company culture is built on the principles of respect, integrity, and teamwork. We're proud to offer a work environment that is inclusive, supportive, and conducive to growth.

Job Overview

As a Remote Live Chat Representative, you will be the virtual face of our company, engaging with customers through our web-based chat service. Your role will be pivotal in ensuring that our customers receive the best possible experience, from answering queries about our products to troubleshooting issues and scheduling service appointments. This is a fantastic opportunity to work with a dynamic team, develop your customer service and sales skills, and grow your career in a company that invests in its employees.

Essential Duties and Responsibilities

• Develop and maintain strong customer relationships by utilizing basic customer experience strategies, engaging customers in a friendly and professional manner.
• Provide accurate and timely responses to customer inquiries, troubleshoot and diagnose technical/product issues, and resolve them efficiently.
• Determine customer needs and expectations, empowering them with the knowledge and tools necessary to "Select the Right Tire" for their needs and budget, ensuring that "Our first consideration is the Safety of the Customer."
• Validate product requirements such as sizing, fitment, and safety standards, ensuring that product recommendations align with industry and company safety standards.
• Complete work in a timely and accurate manner while maintaining exceptional customer service standards.

Skills and Requirements for Success

To excel as a Live Chat Representative, you should:

• Enjoy and excel in a team environment, being a collaborative and supportive colleague.
• Possess an upbeat and positive outlook, maintaining a professional demeanor even in challenging situations.
• Be able to sit for most of your shift, with the ability to maintain focus and productivity.
• Be dedicated and reliable, with a strong commitment to your role and our customers.
• Have excellent communication and problem-solving skills, with the ability to multitask.

What We Offer

At Mercer, we're committed to the growth and well-being of our employees. As a Live Chat Representative, you can expect:

• Weekly paychecks, providing you with financial stability.
• Tuition assistance, helping you to further your education and career goals.
• 401K with company match, supporting your future financial security.
• Discounts on our products, so you can enjoy the benefits of working with a leading tire retailer.
• Opportunities for career advancement, as we invest in your skills and development.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off.

Work Environment

This is a remote work opportunity, allowing you to work from the comfort of your own home after completing our comprehensive training program. We offer the flexibility and work-life balance that many professionals seek, without compromising on the quality of our customer service.

Career Growth and Development

At Mercer, we're passionate about helping our employees grow and succeed. As a Live Chat Representative, you'll have access to ongoing training and development opportunities, enabling you to enhance your skills and advance your career within the company.

Compensation and Benefits

We're offering a competitive hourly rate of $18.50, along with a comprehensive benefits package that includes:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift Details

We're looking for someone to join our team on a full-time basis, working an 8-hour day shift. The schedule includes:

• Monday to Friday
• Rotating weekends
• Weekend availability

Why Join Us?

At Mercer, we're not just looking for employees; we're looking for individuals who share our passion for delivering exceptional customer service and are committed to our company values. If you're a motivated, customer-focused professional looking for a challenging and rewarding role with a dynamic company, we encourage you to apply.

How to Apply

If you're ready to take the next step in your career and join a team that cares, please click on the link to apply. We can't wait to hear from you and discuss how you can be part of our story.

Don't miss this opportunity to be part of a team that is shaping the future of customer service in the tire retail industry. Apply today!