Pharmacy Refill Center Technician - Remote/Hybrid Role in Norwood, MA - Join the Beth Israel Lahey Health Team

Transforming Healthcare through Compassionate Care and Innovation

At Beth Israel Lahey Health (BILH), we're not just a healthcare organization; we're a community of dedicated professionals united by a shared mission to deliver exceptional patient care. With a legacy of excellence and a commitment to innovation, we're shaping the future of healthcare. As a valued member of our team, you'll have the opportunity to make a meaningful difference in the lives of our patients and contribute to a culture of compassion, collaboration, and continuous improvement.

Job Overview: Pharmacy Refill Center Technician

We're seeking a skilled and detail-oriented Pharmacy Refill Center Technician to join our team in Norwood, MA. This role is a unique blend of remote and hybrid work, offering the flexibility to work from home while being an integral part of our pharmacy refill center operations. As a Pharmacy Refill Center Technician, you will play a critical role in providing high-quality patient care by efficiently processing prescription refill requests, collaborating with healthcare providers, and ensuring seamless medication management services.

Key Responsibilities:

• Assist the pharmacy refill center pharmacist with coordinating and processing medication refill requests, ensuring timely and accurate fulfillment.
• Communicate effectively with patients, healthcare providers, and pharmacy staff to facilitate refill requests, address concerns, and provide medication management guidance.
• Perform pharmacy authorization services under established guidelines and scopes of agreement.
• Review and maintain patient medication profiles, enter process prescriptions, and ensure accurate documentation.
• Support clinics and healthcare providers with pharmacy-related requests, including refills, prior authorizations, benefits investigations, and copay assistance.
• Respond to patient inquiries, resolve issues, and provide excellent customer service in a professional and empathetic manner.
• Collaborate with the Medication Renewal Center Supervisor and pharmacy team to identify opportunities for process improvements and implement changes.

Essential Qualifications:

• High School diploma or GED required.
• Massachusetts Registered Pharmacy Technician license or Registration as a Pharmacy Technician Trainee required; Certified Pharmacy Technician (CPhT) certification preferred.
• 1-3 years of related work experience in a pharmacy setting, preferably in an academic medical center or 340B pharmacy environment.
• Understanding of insurance and adjudication processes, with experience working with various payers and pharmacy benefit managers.
• Proficiency in computer systems, including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, or Access).

Preferred Qualifications:

• Experience working in an academic medical center pharmacy or a 340B pharmacy environment.
• Knowledge of pharmacy operations, including medication therapy management and patient counseling.

Competencies:

To succeed in this role, you'll need to demonstrate the following competencies:

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures.
• Problem Solving: Ability to address routine problems and identify opportunities for process improvements.
• Independence of Action: Ability to work within general guidelines, set priorities, and organize work with minimal supervision.
• Communication: Effective written and oral communication skills, with the ability to convey complex information in a clear and concise manner.
• Teamwork: Ability to collaborate with colleagues, share ideas, and contribute to a positive and productive team environment.
• Customer Service: Commitment to delivering exceptional patient care and customer service, with a focus on empathy, active listening, and problem-solving.

What We Offer

At Beth Israel Lahey Health, we're committed to supporting the well-being and career growth of our employees. As a Pharmacy Refill Center Technician, you'll enjoy:

• A competitive compensation package and benefits program.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment that fosters collaboration and innovation.
• Flexible work arrangements, including remote and hybrid options.
• A culture that values diversity, equity, and inclusion.

Why Join Beth Israel Lahey Health?

By joining our team, you'll become part of a community that is dedicated to making a positive impact on the lives of our patients and the communities we serve. You'll have the opportunity to:

• Work with a talented and passionate team of healthcare professionals.
• Contribute to the development of innovative solutions that improve patient care and outcomes.
• Grow your skills and expertise through ongoing training and development programs.
• Enjoy a rewarding and challenging career that makes a real difference in the world.

Equal Opportunity Employer

Beth Israel Lahey Health is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional patient care.

How to Apply

If you're a motivated and compassionate professional looking for a challenging and rewarding role, we encourage you to apply for the Pharmacy Refill Center Technician position today. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

We look forward to welcoming you to our team!